Can You Return Jewelry At Kay Jewelers?  (Explained!)

Can You Return Jewelry At Kay Jewelers

Yes! If you purchased your items online, shipped gifts, or in-store, simply return them no later than 30 days after they were shipped or purchased. Kay Jewelers will happily refund any unused merchandise with a receipt at any of their various locations or by mail.

Key Takeaways

  • From Kay Jewelers you can buy deluxe watches, fashion bracelets with gemstones, colored gemstone rings, and many more
  • Kay Jewelers is among the top importers of diamonds in the United States so you can choose your diamond from a vast collection
  • If you purchase jewelers from Kay Jewelers then you will have 60 days from the purchase date to return the product
  • If you purchase watches from Kay Jewelers then you will have 30 days from the purchase date to return the product

Kay Jewelers Return Policy

Kay Jewelers Return Policy

The return policy currently in effect at the store could differ from what’s online due to the fact some of these items are non-returnable. Items such as jewelry require 60 days while watches can be returned within 30 days. If a customer is not satisfied with the purchase, then he or she needs to contact the company to request a return and it has to include a sales receipt along with other paperwork that came with said product(s), certificates, instructions, and warranty information in order for your return to be valid. If you have any doubts about whether you’ll be able to meet these requirements, it’s always best to ask before purchasing an item(s) online instead of afterwards when it might prove too late since this helps ensure you feel comfortable proceeding with your purchase and ensures you won’t feel inconvenienced or annoyed should anything go wrong at a later date.

How are the return arrangements at Kay Jewelers?

You can return online purchases back to the store or by mail and it’s not that hard. When you go to the store, all you have to do is ask the manager or any authority figure if they could help process your return — if there isn’t one around then simply search for signs with the information that can be used when returning an item. If you wish to send it in through the mail instead you have to enter some important details like what time of purchase was made, your name/ address, and whatever zip code you sent it from. The key thing is including a prepaid tracking label on the outside of your package although if you don’t want to include that then a regular envelope will do enough as well!

How to pack the returned item?

Let’s have the shipping label appear at the center of the box and send it to this address: 375 Ghent Rd., Akron, OH 44333. Note that Kay Jewelers doesn’t accept cash-on-delivery, so you need to make sure you pay for the shipping fee beforehand.

Do All Kay Jewelers Products Qualify for Return?

No! Returning some items can be quite challenging. The Kay’ return policies in particular do not allow you to return any personalized products, so there are some things you won’t be able to send back. These include; 

  • Ear piercing earrings
  • Special order watches
  • PANDORA items
  • Custom designed jewelry
  • Jewelry Replacement Plan products

How To Return Jewelry At Kay Jewelers

Customers are allowed to return an item through two ways, and this include either by mail or to a store. 

In-Store Returns

Visit any Kay store, speak with the manager or other authorized worker, and they will help you with your item. It’s as simple as that!

Return by Mail

To return the item via mail, follow these steps:

Step 1: Go to Kay’s Returns page

Step 2: Provide the necessary information, such as the order number, your name, ZIP code, and so on.

Step 3: Choose the item you wish to return and print the prepaid label

Step 4: Pack the item and include the packing slip. If you don’t have the slip, provide:

  • Personal details, such as your name, address, and email
  • The order number

Step 5: Attach the prepaid label to the center of the box and stick the pre-printed return address to the upper left corner. 

Step 6: Send the parcel to SJIX, 375 Ghent Rd, Akron, OH 44333

Labels are necessary for the fragile jewelry and if you need to ship a gift, go with UPS or FedEx tracking. The Kay Jewelry return policy will reimburse the shipping and handling cost in case you received damaged or defective items. Call 1-800-311-5393 when that happens. Kay Jewelers suggests using an insured courier service to send packages so they are traceable—UPS, USPS, or FedEx for example.

What are the categories of items that do not accept returns?

Some jewelry pieces are like clothing. They have to fit perfectly or it’s a no go…this isn’t something that can be returned just because it doesn’t fit properly. Similarly, specialized pieces of jewelry like those which need to be made custom-made or the ones which need to be engraved can also not be returned because they are non-refundable. Engagement rings and other gold jewelry are someone else’s property once they’re sold so if you happen to damage them it is your obligation to fix that problem as well as pay for the repair fees.

Refund policy regarding payment method

If you have a receipt for your purchase, then you will get a refund in that same original payment method. Otherwise, the store can choose to give you another item as a replacement but you will not be eligible for a refund. However, if you do not wish to have your original item replaced, you can instead take an offer of store credit at the current price of the item (provided its value is greater than $200). You must request this form of refund within 7 days and these refunds are processed within 30 days.

Kay Jewelers Refund Policy

Kay Jewelers Refund Policy

If you choose to return an item for a refund, the transaction will be made back to the original form of payment. In the event that you do not have the receipt, you may exchange your product for something else at its current price. If the item’s value is above $200 and if it is in stock, a check will be issued by corporate as opposed to refunding money back onto your card or gift certificate at the original store location.

Also, if you bought your item with cash, you can return it to a Kay Jewelers retail store within 30 days and exchange the defective piece for another. If you used a credit card to pay, Kay Jewelers will issue a refund within 30 days of the qualifying purchase date. It’s easy – just bring in the original sales receipt or packing slip! If anything you are going to need to give them is missing or damaged when you take it back, they will have to issue an in-store credit rather than a refund.


Kay jewelers offer a generous return and exchange policy that makes it easy for customers to take back or exchange their products if they are dissatisfied with their purchase. To be eligible for a return, customers must return any jewelry within 30 days of the date of purchase and ensure that the product is in new, unused condition. Kay Jewelers will refund the original payment method within 14 days of receipt by providing customers with an electronic funds transfer. The brand began when its founder opened his first store in Ohio in 1916, so it’s been around for quite some time at this point. This means that Kay jewelers has many locations through which you can order products from across all 50 states, giving you plenty of options for taking advantage of their generous return policies wherever you happen to reside! Happy Shopping!


Last Updated on November 14, 2022 by Magalie D.

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