At Zumiez, returns without a receipt or proof of purchase may be refused. Or, to make life easier for all of you, there is a policy at their company where they can issue you a gift certificate for use in their store for the current retail price or any promotional offers that are going on at the moment.
Key Takeaways
- Zumiez is a shop that offers accessories, clothing, and more for people who are into skateboarding
- If you are not happy with a purchase from Zumiez then you can return the product within 30 days of purchase
- You can return a product at Zumiez in two ways: mail the product or visit the nearest Zumiez store and return the product
- Zumiez may refuse your item return if you don’t have a receipt or proof of purchase
What is Zumiez Return Policy?
If a customer is unhappy with their purchase they can return it within 30 days of purchase. After that, they have 2 years to exchange it for a gift card. The policy also mentions key details regarding returns & refunds. If you don’t have the receipt then your refund amount will be limited to the lowest selling price within the prior 90 days. And of course, you will only receive an exchange for identical merchandise. This also applies to outdoor gear like skates, snowboards, etc. which should be returned in the same shape as during purchase: unused and with original packaging.
How To Return At Zumiez?
The Zumiez return policy states that there are two different available methods for returning purchases you’re unhappy with. Next to the option for mailed returns, there’s another box that tells me I can visit any of my local U.S. stores to hand back items and get a refund, which is quick and easy!
Return To Zumiez Store
Returning your online purchase is a breeze. You can either request a refund for the full amount of the purchase or exchange your online item at any Zumiez Store . This can be done by filling out a return form, stating what you would like to do with your online order, and returning to any Zumiez Store within 7 days of receipt. If you originally used PayPal in making this online purchase: your best option is to return it via mail at no additional cost to yourself. If a credit card was used on this order then customers may return the item locally if they choose, but there will be no refund or exchange until the product has been received by Zumiez corporate and an inspection takes place.
Returns By mail
If you wish to return an online purchase, you have to bear the shipping charges. As per the Zumiez return policy, all UPS Ground and Priority US shipments are final sale items unless they are defective. Once you receive your order, please check if it’s in good condition and matches what’s on your receipt. If everything looks right and you’re happy with the product then that is great news for us! However, should there be a problem with your order or it does not match what was expected, please contact our team by calling the number printed on your receipt within 7 business days from receipt (8am – 5pm ET Monday through Friday). Follow the steps below to return your item by mail.
- Pack the items securely in a follow-come box.
- Fill out their exchange/returns form and put it in the return box.
- Write down your tracking number and send the sealed box to,
Zumiez, Inc.
ATTN: Returns
1346 Railroad St. Ste 101
Corona, CA 92882-1840
Once your return reaches their facility, you will are a confirmation email. Zumiez warehouse will process your return and send you an email when it’s finished.
Zumiez Return Policy Without Receipt
Zumiez may refuse your item return if you don’t have a receipt or proof of purchase. You also might be eligible for a refund in the form of an electronic gift card once you present the return in-store to a Zumiez customer service representative, but this depends entirely upon the store manager’s discretion.
Non-returnable Items
At Zumiez, sales on clearance items can only be returned if the item was damaged when you received it or was not as described. Other than that, all sales of clearance items are final. They include customer returns, discontinued inventory, or products sold without packaging. Clearance items might also include products with minor faults like blemishes, stains and holes.
Zumiez Exchange Policy
Zumiez offers both in-store and online exchanges for an easy process for receiving merchandise that better fits your needs. If you have some issues with a coat or it maybe was just not what you thought it would be like, you can bring the coat back to a store and exchange it for another new coat in the size of your choice. This is only if you are looking to exchange something due to defects, and will receive anything else back this way. If there aren’t any available stores near where you live you can also complete an online exchange where they will send out your new product through ground shipping and this way receive your original order back within 14 days.
Express exchange – Products are like buses – they may not come twice so make sure you’re on hand to take advantage quickly with this method. Order a new replacement of your choice and return the previous order via their easy exchange/return form (click the previous link) as soon as possible because once an item has sold out, it is no longer available for purchase. Once it has been received, a refund will be issued including the shipping costs incurred by returning your initial purchase.
Standard Exchange – You can make an exchange by saying which item you’d like instead of the one you returned, writing it down on the exchange/return form at Zumiez. They’ll ship that new item to you when your package returns to their warehouse after they receive the original item back from you. Under Zumiez’s return policy, if they’re out of the new item you want or this one is no longer available in their inventory, there will be a refund issued and you get to keep what you originally returned; there are no fees incurred regarding exchanges.
Zumiez Refund Policy
Zumiez will send out an email once your return has been processed in their warehouse, after which they’ll refund your original form of payment within 3-5 days. For all in-store returns, your refund will be credited in one of the following ways. If you purchased an item with your credit card and are not satisfied with it, you have the option of either returning it to us for a full refund, or exchanging it for a different size. If you made the purchase with your debit card we can give you cash refund at any time. As per Zumiez return policy, in-store returns of PayPal orders are eligible for a gift card; this is because items bought using your PayPal account cannot be returned via courier. The same rules apply if you had issued us a check and upon working with our support team were told that only store credit could be given instead – because we do not accept checks as cash equivalents.
FAQs
Can I return my Zumiez purchase after 30 days?
Yes, but only full-priced merchandise may be returned or exchanged within 30 days of purchase. No returns/exchanges on sale products, new products (those purchased prior to their release dates), or snowboard related items.
Can I return my PayPal order at a Zumiez store?
Yes, you can. Zumiez will refund you by a gift card. Initiate your return by mail if you would like a refund back to your PayPal then
What if my Zumiez purchase comes defective?
Customers may refer to the manufacturer’s warranty which they can find in the description page of your item for items having defects.
Final Words
The Zumiez return policy states that you will get a refund in the form of an original tender if you are returning within 30 days with your original receipt. After 30 days, you will be issued a gift card which can be used towards future purchases. We recommend visiting the store prior to mailing back any returns to avoid costs associated with sending items back via standard shipping. There are some exceptions to this policy, so make sure to read them carefully before making any returns.
References:
https://www.zumiez.com/help/returns-exchanges/
https://donotpay.com/learn/zumiez-return-policy/
Last Updated on November 9, 2022 by Magalie D.
Magalie D. is a Diploma holder in Public Administration & Management from McGill University of Canada. She shares management tips here in MGTBlog when she has nothing to do and gets some free time after working in a multinational company at Toronto.
