To return items from your order please choose the Return/Exchange option from the main menu and then select the RMA reason code. From there you can specify the items you want to return and write a short explanation for why you are sending them back. Once done click “Continue”
- Hayneedle has an excellent return policy and you can return a product within 30 days from the purchase date
- You can’t return everything at Hayneedle; items ineligible for return are opened mattresses & bedding, used items, gift certificates, etc.
- In order to return a product at Hayneedle you have to get the RMA number using the special link provided on your “Order Details” page
- Depending on your reason for making a return, you might be responsible for paying for return shipping costs at Hayneedle
Hayneedle Return Policy
Hayneedle gives its customers 30 days from the delivery date to return eligible items—for any reason. If you happen to make a purchase around November or December, then you can also either get a refund or a replacement for your returns. But if you would prefer a replacement, you will need to place a new order as they are no longer in stock during these months as Hayneedle is closed due to the holiday season while they’re building their inventory in preparation for the next year and placing their forthcoming orders.
How To Return an Item to Hayneedle
Hayneedle offers its customers returns by mail. If your item is eligible for a return, follow the following steps:
Step 1: Launch the Hayneedle website and click Start a return page and log in to your account
Step 2: Locate the Return center
Step 3: Then enter and submit the necessary information
Step 4: Check under Label Fee to see your shipping costs—if applicable
Step 5: Select Self-return if you are responsible for the shipping costs and prefer to use a different carrier
Step 6: Write down the return address specific to your return
Step 7: Print your return merchandise authorization (RMA)
Step 8: Pack your item and the RMA slip—add your contact information, order number, and the reason for return, if needed
Step 9: Remove old labels from the box and attach your return label
Step 10: Write your RMA number and your return address on the outside of the box
Step 11: Lastly, ship the parcel using a trackable shipping carrier
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Just like we said earlier, Hayneedle allows customers to return most eligible items within 30 days from the date of delivery. Items ineligible for return include the following:
- Opened mattresses
- Opened bedding
- Used or washed items
- Items that have been altered or modified in any way
- Items that state they are ineligible for return on the product page
- Gift Certificates
One of Hayneedle main priorities when it comes to customer satisfaction is ensuring that all items we ship reach you in perfect condition. However, if an item has been damaged or is defective upon arrival, please note that these exceptions do not apply and that customers are eligible for full refunds and/or exchanges in such instances.
To initiate a return/exchange, look up your order and select the appropriate option from the item’s product page to see whether or not the relevant items qualify for a refund/exchange. From there you can begin the restocking process for each affected item by obtaining an RMA number using the special link provided on your Order Details page.
Return Shipping Cost
Depending on your reason for making a return, you might be responsible for paying for return shipping which includes the cost of shipping and handling, returns that qualify for free shipping will include the corresponding label and not incur any charges. Return shipping fees are item and location-specific and can vary. The amount charged will be calculated based on the same principles used to calculate your merchandising fees during processing, but if applicable will include additional considerations such as gift-wrapping service or special processing/labeling requests needed.
If you prefer an alternative to our return shipping label to ship your item back to us, please write “<RMA number> – Self Return” on the outside of the package and then enclose it within a box with your return address. We recommend using an insured shipping method or having your shipper provide tracking in case there are any complications with delivery. Returns sent without insurance or tracking are responsible for loss during transit. Any extra fees incurred during the shipping process will not be reimbursed by Hayneedle.
Returning Faulty Items
Generally about 30% of total returns in the ordering and purchasing of items and products are due to faulty or damaged items. The Hayneedle website provides a customer-friendly alternative for dealing with these types of issues so that you may return any item at any time and receive a replacement, refund, or credit via email card. Here’s how it works:
- Make sure you open and inspect your order within 30 days of delivery. Check out for damage, defects, missing parts, and other issues
- Don’t make any move to repair or assemble the item if it has faults—you won’t be eligible for refunds anymore.
- Make sure you don’t dismiss your packaging until you are 100% sure it suits you perfectly.
Damaged or Defective
Sometimes, products may have manufacturing defects or could be damaged during shipping. So before you begin to assemble your product or discard the packaging, it’s important to open and inspect your order within 30 days of arrival. Make sure that everything is in great shape and that there aren’t any manufacturing defects on your items. If you notice any type of defect or damage, please don’t begin assembly because we do not accept returns on opened product and therefore cannot offer you a refund or replacement for any parts damaged during installation.
Hayneedle isn’t responsible for customers reassembling or disassembling items upon delivery. If you’re struggling to put your item together, we recommend trying to do it yourself before contacting Hayneedle to let them know. Hayneedle can’t guarantee the availability of replacement parts for any item and has no obligation to replace anything. So if your item is damaged or defective in any way, please contact Hayneedle Customer Service and follow the guidance provided by their knowledgeable staff members.
If you would like a replacement, simply place an order again at your earliest convenience. The following content below might be appropriate: In addition, one should always try to be as helpful as possible and should strive keep things running smoothly by making sure that customers are indeed satisfied with their overall experience with purchasing items from this website!
Packaging Your Return:
When packing an item to return, make sure you fill it with padding and wrap it securely so nothing will move around inside the box. As much as possible, package items in their original condition according to the manufacturer’s standards. If you no longer have the original packaging materials, make sure to find a sturdy alternate material or container to repackage your product in before returning it. Before placing your product into the shipping box, make sure that all old labels have been taken off and stick your RMA (Return Merchandise Authorization) number as well as any other relevant return information directly onto your box.
Hayneedle Refund Policy
Once your return is processed and inspected, we will issue you a credit to the original payment method used. These credits are generally issued within 5 business days of when your package is received. We cannot be responsible for any delays caused by the return being sent to an incorrect address or if it is lost during transit (UPS occasionally uses other carriers for deliveries). If you need replacements of these items quickly and notice that there does appear to be an delay in receiving them, please feel free to contact us so we can help you obtain replacements.
Hayneedle doesn’t accept card payments other than through the Hayneedle payment system. If you have to cancel your order because you are unable to follow these payment procedures, you can’t request a cancellation or refund. In addition, if you use an alternate card or banking information and fail to complete the payment process correctly, Hayneedle will not be able to issue a refund for either canceled orders or items that are undeliverable because of invalid payment details. If this is not agreeable with you, then we encourage you not to place an order on Hayneedle at all!
Returning an item to Hayneedle is quite simple and straightforward! Besides, returned or exchanged merchandise must be in its new, unused condition with the original packaging intact and product tags attached. There are certain conditions where applicable. Depending on your region, merchandise cannot have been worn outside of the home, used commercially or washed.
Last Updated on November 8, 2022 by Magalie D.
Magalie D. is a Diploma holder in Public Administration & Management from McGill University of Canada. She shares management tips here in MGTBlog when she has nothing to do and gets some free time after working in a multinational company at Toronto.