How Do I Talk to a Live Person at UPS?

How Do I Talk to a Live Person at UPS?

Usually, when you call UPS customer service, you are automatically connected to an automated system of UPS. But, that doesn’t mean you can’t talk to a live person at UPS. You can physically, visit the UPS customer service center to talk with a person or call 1-888-742-5877 to speak to a live customer service representative.

Overview of UPS Customer Number 1-888-742-5877

Phone number1-888-742-5877
Call-back availableYes
Live agentYes
DepartmentCustomer Service
Call center hoursMon-Fri, 8.00 am-midnight EST
Best time to dial8:30 am
Average wait9 minutes
Maximum wait14 minutes
Alternate contact methodsChat, Facebook, Email, Website, Twitter
Customer votes2,591
Quality of customer service80%

Reasons You Need to Talk with a Live Person at UPS

There are many reasons you might need to talk with a live person at UPS. For example –

  • You might have a question about shipping and mailing costs regarding a parcel
  • You might want to know the return policy of UPS
  • You need to track a parcel or a document
  • You want to file a claim for a lost or damaged parcel
  • You want to file a complaint against an Ups driver or delivery man
  • You want to make a delivery charge
  • You want to know more about the international shipping cost

Detail Steps to Talk to a Live Person at UPS

The customer service number of UPS is 800-275-8777 and it is toll-free. So, calling to UPS customer service number won’t cost you any money. So, if you need to call UPS customer service and talk to a UPS customer service representative then you can call this number Monday to Friday between 8:00 in the morning to 8:30 pm EST (weekdays); and 8:00 am to 6:00 pm Saturday. Below is the detailed process –

  • First, dial 1-888-742-5877 from your phone and make the call
  • When your call is received, you will hear an automated message “Thank You for Calling UPS”
  • Next, you will be asked about the reason for the call
  • You can say “Agent” or press “0”
  • Then you will be prompted to another automated message
  • Here, you will be again asked for the reason for the call
  • Repeat “Agent” or press “0”
  • You have to wait some time and then you will be diverted to a live agent
Detail Steps to Talk to a Live Person at UPS

Apart from that, you can use the UPS voice menu for other purposes –

  • Press 1 or say “track a package” to track a package
  • Press 2 or say “send a package” to send a package
  • Press 3 or say “shipping information” for shipping information
  • Press 4 or say “order supply” for the order supply
  • Press 0 or say “agent” to connect this agent    

List of UPS Support Numbers

Support ServicePhone Number
UPS service phone number1-888-742-5877
UPS international service phone number1-866-782-7892
TTY/TDD Access for Hearing Impaired1-800-833-0056
International Import/Export Services1-800-782-7892
UPS Supply Chain Solutions1-800-742-5727
Less than a truckload (more than 150 lbs)800-333-7400
Truckload (more than 12,000 lbs)1-888-682-4652
Air Freight (more than 150 lbs)1-800-443-6379
Ocean Freight1-800-350-8440

FAQs about How Do I Talk to a Live Person at UPS

How do I speak to someone at UPS?

You can easily speak to someone at UPS. To do so, you have to call the UPS customer service number at 1-888-742-5877 and then press “0” to talk with a customer agent representative at UPS.

Who takes responsibility for a stolen package in UPS?

If your package is stolen at UPS, then UPS is liable for the stolen parcel. However, if the sender confronts the delivery of the parcel regardless of the condition then UPS won’t be responsible for the loss of the package.

Can I call UPS to see where my package is?

Yes, you can call the UPS customer service number to find out about the current condition of your package. You have to provide the tracking ID to track your package. Without the tracking ID, you will find it very difficult to find your package.


Last Updated on November 3, 2022 by Magalie D.

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