ICT Business Analyst – What Is It And What They Do

ICT Business Analyst

ICT stands for Information Communication Technology. An ICT business analyst is a person who is responsible for delivering IT-related software to optimize business processes and meet business needs to maximize profit. An ICT business analyst works closely with the users to understand the system requirements, develop system plans and documentation, review and assess the existing systems, and design and adjust the systems to meet users’ needs.

Key Takeaways

  • ICT business analysts are responsible for analyzing and designing an organization’s working procedures and systems
  • ICT business analysts use the data and facts to analyze the business system to create new systems that will increase the productivity
  • The working hour of ICT business analysts is around 40 hours a week
  • If you want to become an ICT business analyst then you must have a bachelor’s degree with a major in business information technology

Working Conditions Of An ICT Business Analyst

Working Conditions Of An ICT Business Analyst

The working conditions of ICT business analysts are comfortable compared to other jobs. Usually, an ICT business analyst works in an office or laboratory with comfortable surroundings. The working hour of ICT business analysts is around 40 hours a week. The number is at the same level as many other professional or office workers. In some circumstances, the evening office or weekend office might be required to meet the deadline of the project. Sometimes few additional office hours might be required to solve specific problems which are also very common in other jobs. There are many tools and technologies available that an ICT business analyst can use. These tools and technologies include:

1. High-capacity portable drives

2. Different types of projectors

3. Computers: Laptops, notebook, personal computer

4. Various types of analytical or scientific software

5. Different types of query software

6. Email software

7. Enterprise Resource Planning (ERP) software

8. Project management software

Educational Requirements For ICT Business Analyst

Educational Requirements For ICT Business Analyst

If you want to become an ICT business analyst then you will require a bachelor’s degree with a major in business information technology, computer science, software development, information technology, project management, etc. If you have a non-technical degree then there is nothing to worry about. You can also build your career as an ICT business analyst by supplementing your education with individual IT courses or the completion of a certificate program. Nowadays, many universities offer technology concentrations in systems and business management for Master of Business Administration (MBA) degrees.

Certifications For ICT Business Analyst

There are many courses available that can help ICT business analyst to develop their skill and knowledge. Though additional training is not required these courses will help the ICT business analysts to demonstrate their skills and increase their earning potential. Here are some certifications which will be useful for an ICT business analyst:

Agile Analysis Certification (IIBA-AAC): This course is offered by the International Institute of Business Analysis (IIBA) and it is designed to show that an ICT business analyst is capable of working in an Agile project team

IIBA Certified Business Analysis Professional (CBAP): This is the 3rd level of certification with IIBA and it is best suitable for business analysts with extensive experience. This certification demonstrates a business analyst’s ability to manage complex projects, manage business requirements, understand the business process, as well as the ability to identify business opportunities to achieve better results. 

Business Data Analytics Certification (IIBA-CBDA): This certificate course helps ICT business analysts show their ability to perform analysis-related work and support the company initiatives.

Knowledge Required For ICT Business Analyst

Knowledge Required For ICT Business Analyst

1. An ICT business analyst must have knowledge about the business process model. He/she should know about various tools, operating methods, different types of notations such as Business Process Model and Notation (BPMN) and Business Process Execution Language (BPEL). ICT business analysts also have to know how to analyze the characteristics of a business process and develop new strategies.

2. It’s the responsibility of ICT business analysts to identify and analyze business and organizational needs

3. ICT business analysts should have knowledge about product-associated risks. The responsibility includes product analysis in a possible customer environment and then analyzes the result to determine the consequences, potential outcomes.

4. An ICT business analyst identifies the legal requirements of ICT products as well as the international regulations associated with the development and use of ICT products.

Skills Of An ICT Business Analyst

There are few skill sets that can help ICT business analysts succeed in their roles. They are:

1. ICT Business analysts should have the skill to create business process models by using different types of tools and notations.

2. An ICT business analyst should analyze the applicable legal and normative procedures and standards as well as the policies and products related to the company.

3. Business analysts need to know how to study the work processes that meet the business goals.

4. ICT business analysts must know how to monitor the efficiency and productivity of a business model.

5. Another important skill of ICT business analysts is to implement strategic planning to organize resources and follow the established strategies.

6. ICT business analysts must know how to create cost-benefit analysis reports over a given period of time. They should have the skill to break down cost analysis on the proposal and provide budget plans of the company.

7. They must identify the business requirements by studying the client’s requirements to maximize the business profit.

8. An ICT business analyst must have the skill to identify and solve conflicts and possible disagreements between stakeholders.

9. Business analysts must have the skill to anticipate the change and take managerial decisions to ensure that the new changes don’t have a bad effect on the business process.

10. They must have the skill to suggest ICT solutions to various business problems. ICT business analysts have to identify the business issues and solve them using the latest technologies.

11. An ICT business analyst should use different types of procedures like surveys, questionnaires, ICT applications to identify customer requirements.

12. ICT business analysts must have the skill to interact with users to identify their requirements and then document the data for future analysis and specification.

13. ICT business analysts must know how to define technical requirements of various tools, processes, services, systems, software, etc.

14. One of the important skills of an ICT business analyst is to develop a visual design from customer requirements or given specifications and requirements, for example, creating a logo, website, layout, business model, etc.

15. An ICT business analyst must have the skill to study and analyze the external and internal environment of a company to identify its strengths and weaknesses.

How To Become An ITC Business Analyst

If you want to be an ICT business analyst then there are a few steps that you have to follow. They are:

Proper Education: ICT business analysts need to have a minimum of a bachelor’s degree in computer and technology-related or management-related fields. You can check the job description of ICT business analyst roles in your area to have an idea about the minimum education requirement to qualify for the role. Then, obtain that type of education first.

Gather Experience: In this job sector, experience plays a very important role. Most of the time employers of various companies prefer ICT business analyst candidates with some practical experience in information technology. So when you are studying as a student look for internship opportunities in different IT-related businesses to boost your skill and experience. On the other hand, if you have completed your degree then look for an entry-level or associate-level position in IT company. You can also try the small companies as these types of companies are more likely to prefer a less experienced candidate with a minimum of a four-year degree in a computer-related field.

Acquire A Certification: If you have a computer/IT-related degree then you can skip this step. This step is more helpful for candidates with a non-IT degree. There are many certifications available for ICT business analyst to demonstrate their skills and knowledge.          

Update The Resume: Once you have completed your education, certification, and gathered IT-related experience then update your resume. In the resume, make sure you have included your highest educational qualification, certifications, skills, and relevant work history/experience.

Apply For Jobs: Once you have updated your resume now is the time to search for open ICT business analyst roles in your areas. Carefully read the job description, job responsibilities and identify positions for which you are most qualified according to your educational qualification, experience, skills set, etc. Now use your resume to apply for these positions. Make sure you include a well-crafted cover letter that demonstrates why you are the best candidate for this position.       


1. https://jobdescriptionandresumeexamples.com/ict-business-analyst-job-description-example-duties-and-responsibilities/
2. https://babeginners.com/ict-business-analyst/

Last Updated on October 22, 2022 by Magalie D.

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