Is SeatGeek Legit? SeatGeek Fees & Review 2022

Is SeatGeek Legit

SeatGeek is a type of search engine that you can use to find tickets for various live events. This is a legitimate platform where you can compare and buy tickets from different vendors and venues. In TrustPilot, SeatGeek has a customer rating of 4.2 out of 5.0 with 68% 5-star ratings.

Key Takeaways

  • Since its establishment, SeatGeek has gained lots of popularity because of low prices, transparent fees, etc.
  • At SeatGeek, you will find a huge collection of tickets for various events
  • Seatgeek has a Buyer Guarantee that protects the buyers from various scams which is very convenient
  • If the event is canceled and if the event is not rescheduled then you will get a 100% refund from SeatGeek

What Is SeatGeek?


SeatGeek is a mobile-focused ticket platform that allows people to buy and sell products for various live events. This platform is established in 2009 as an aggregator of listings on the secondary ticketing market but now it works as both a secondary marketplace and direct box office ticket seller for sports teams and live event venues. Clients of SeatGeek include the Dallas Cowboys, Arizona Cardinals, New Orleans Saints, New Orleans Pelicans, Cleveland Cavaliers, Major League Soccer, and the majority of clubs across the English Premier League, including Liverpool F.C. and Manchester City F.C. Russell D’Souza and Jack Groetzinger, are the founder of SeatGeek. 

How Does Seatgeek Work?

SeatGeek is a search engine so you can use it to find tickets to concerts, sports, Broadway, and comedy shows. In fact, you can search for pretty much all kinds of local ticketed performances. The working procedure of Seatgeek is similar to other search engines. When you search in SeatGeek, it searches for tickets all over the web and shows you the results. So, it means you will see lots of results, better deals, and discounts on the tickets. Therefore, Seatgeek will save both your time and money.

SeatGeek’s Buyer Guarantee

Seatgeek has a Buyer Guarantee that protects the buyers from various scams. Below is the Buyer Guarantee policy of Seatgeek – 

1. All the purchased tickets will be delivered in time for the event

2. The tickets will provide valid entry to the event

3. The tickets you receive will be the same as those you ordered

4. If any of these things do not occur, you will be provided with comparable or better tickets to the event or offered a refund. Please contact SeatGeek immediately

5. If the event is canceled and if the event is not rescheduled, then SeatGeek will provide you with a full refund of the purchase price

6. If an event is postponed, you may use the tickets on the rescheduled date. However, if replacement tickets are required for the event, then SeatGeek will provide the ticket free of cost

7. SeatGeek will provide you support to answer any questions at [email protected]

Return And Refund Of SeatGeek

The return and refund policy of Seatgeek is different from other online platforms. All the sales on SeatGeek are final. Once an order is confirmed, SeatGeek is not able to return, refund or exchange the tickets. This is because SeatGeek only helps you find the tickets. SeatGeek is not able to increase or decrease the number of tickets ordered. Moreover, the vendors that sell tickets also have a general policy that all sales are final. However, if the event is canceled and not rescheduled then Seatgeek will issue a full refund. So, if you want to return the tickets then what you can do is re-list the item on the SeatGeek Marketplace and resell it. This is the only way you can get back your money.

Shipping Policy Of Seatgeek

Seatgeek only sells and ships tickets to the United States, Canada, and Mexico. The delivery options of SeatGeek are – 

1. E-tickets will be uploaded to your account within 48 hours of the event

2. Mobile transfer and flash seats will be delivered via a 3rd party email within 48 hours of the event

3. Physical tickets will be delivered within 3 days of the event

List Of Payment Methods Supported By SeatGeek

Below are the payment methods that you can use to buy tickets from SeatGeek – 

1. All major credit cards – (Visa, Mastercard, American Express, Discover)

2. Google Wallet – App only 

3. Apple Pay – App only 

4. Android Pay – App only

5. PayPal – Online orders only 

6. PayPal Credit – App only        

Is SeatGeek Legit

Seatgeek is a reliable and legit online ticket buy, sell platform. It has been in the business for more than 12 years and since its establishment, it has sold millions of tickets. Seatgeek works with ticket brokers who are legitimate and have a 100% guarantee on their tickets. So, you can buy tickets tension-free at SeatGeek. Another excellent feature of Seatgeek is it offers a buyer’s guarantee that prevents scams and ensures safe and secure transactions.

Customer Reviews Of SeatGeek

Positive Reviews Of Seatgeek

Wayne R Richardson Said – 

“Completely transparent transaction. Could not have been smoother. Loved the show and the customer service. The next time I am in the market for Broadway tix, I will look you up. Thanks!”

Lucie Davis Said – 

“This was the first time I used this app it was so easy to use, I was able to follow instructions as to how to move from beginning to end, great app, will use again and refer family and friends.”

Michael Said – 

“Decided to buy a last-minute ticket for Louis Tomlinson in Chicago. Seat Geek had the best price and the lowest fees. The ticket was transferred to me super-fast and the process was really easy.”

Gwen Said – 

“I had tickets to an event at Barclays center through Ticketmaster & received an email that I needed to transfer them to SeatGeek. I made a SeatGeek account & tried to transfer them but it didn’t work. I called customer service and a very helpful woman found the problem and transferred them for me. I was very happy with my experience.”

CW Said – 

“SeatGeek was the only reseller that had affordable tickets for the Twice Concert at the UBS Arena in NYC. The transfer to my Ticketmaster account was very quick and I was able to get into the venue no problem. I will be using SeatGeek again.”

Kerri Chimento Said – 

“Very easy and hassle-free. The tickets were in my app immediately. I didn’t have any issues when arriving at my event.”

Noah Said – 

“It was a very nice experience and l would love to do it again, the suite was very neat and comfortable, we just didn’t know that we could bring in food. Sorry that the game wasn’t good but the experience was nice and the hostess was very nice as well.”

Larry Said – 

“Friends are season ticket holders. They couldn’t go so they sent us their tickets and we were able to transfer to another couple that could go. The transfer of tickets was super smooth and efficient.”

Kevin Hayes Said – 

“The process of buying tickets was super easy, so that was nice. However, the best part of Seat Geek was their quickness and helpfulness with customer support issues. They were on the ball and really seemed like they cared to resolve issues. I was blown away. I’ve only had one experience with them but so far it is an excellent and trustworthy place to buy tickets.”

Negative Reviews Of SeatGeek

Wayne Parsons Said – 

“SeatGeek Swap is a fraud. Contacted them a week ago got an email of where to send tix back to now no reply. Sent a couple of follow-up emails, crickets. Bad company. Why promote this ‘Swap’ if you are not going to do what you say you are going to do?? I only have a few days to sell, will use Stubhub or Vivid. Deleting the app.”

Jared Bilskie Said – 

“We purchased tickets to The American in Arlington, TX. The tickets were never downloaded. I tried contacting SeatGeek several times regarding the issue, and they did nothing to help us. Terrible customer service!”

Larry Said – 

“Talked to 5 customer service reps who said they would return my call and none of them did. Tried again yesterday and now that phone number doesn’t work. I could be out over $1000. It looks hopeless. Stay away from SeatGeek.”

Ellen Herauf Said – 

“Bought parking tickets for a monster jam at cowboy’s stadium for $95.I wanted a close lot since we had little ones. On the day of the event when we went to the park, they were charging $35. I feel this is very misleading and wrong. Next time I will know better.”

Final Verdict

Finally, SeatGeek is a legit platform with excellent customer reviews and ratings. However, the return and refund policy of Seatgeek is not customer friendly. In fact, you won’t be able to return or cancel a ticket at SeatGeek. So, consider everything before buying tickets from Seatgeek.

Last Updated on November 7, 2022 by Magalie D.

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