Is Ticketmaster Legit? Read Customer Reviews of Ticketmaster.Com

Is Ticketmaster Legit

Ticketmaster is in the business since 1976 and it is one of the most reliable and trustworthy platforms to buy tickets. In TrustPilot, TicketMaster has a customer rating of 3.5 out of 5.0 where 46% of ratings are 5 stars.

Key Takeaways

  • The price of the tickets in Ticketmaster is determined by the artist or client
  • Ticketmaster uses professional ticket resellers and individual sellers to offer deals to the public on an enormous number of different events
  • Ticketmaster will charge fees for buying tickets from this platform and the fees include facility charges, delivery fees, service fees, etc.
  • For Ticketmaster mobile e-tickets, you must have an IOS or Android phone and the Ticketmaster app downloaded on your phone

What is Ticketmaster?

What is Ticketmaster

Ticketmaster is the world’s largest marketplace for tickets and it has been in the business for more than 40 years. In fact, it is the leading brand in the ticket sales industry. It provides global ticketing products and services around the world. In 2010, Ticketmaster merged with Live Nation under the name Live Nation Entertainment. Ticketmaster sells tickets that users make available to them. The price of the tickets is also determined by the artist or client. Over the years, Ticketmaster has grown from the largest secondary-market ticket marketplace in the United States into the world’s largest ticket marketplace.

Overview of Ticketmaster

Company nameTicketmaster
HeadquartersBeverly Hills, California, USA.
Type of siteSells Ticket 
Area served Worldwide

How does Ticketmaster Work?

Ticketmaster is a privately owned company and it uses professional ticket resellers and individual sellers to offer deals to the public on an enormous number of different events. So, Ticketmaster basically works as a third person between the seller and the buyer to make sure the transaction happens legally. Once the transaction is completed, Ticketmaster ensures the tickets are delivered virtually or physically to the buyer. Many people are concerned about online reseller sites but with Ticketmaster, you can have peace of mind thanks to Ticketmaster’s 100% Buyer Guarantee.

Fees and Charges of Ticketmaster

Ticketmaster will charge fees for buying tickets from this platform. The actual value of the ticket is determined by the client or seller. Then Ticketmaster adds fees to the tickets and fixes the actual ticket price. Usually, the fees included with the ticket prices are – 

  • Facility charge – Charge added by the venue
  • Delivery fee – Charges added dependent on the ticket delivery method and credit card processing fees
  • Service fee – Sum of charges added based on the “agreement with each client or the seller

You should know that there are no fixed fees and the fees can vary depending on event type, ticket type, and location. Moreover, as a buyer if you change your postal address after the purchase or if you provide an incorrect postal address then you have to pay additional delivery fees.

Ticketmaster Shipping Information

The shipping costs and time of Ticketmaster vary depending on the type of ticket you have purchased as well as your location. There are quite a few types of delivery options available at Ticketmaster, they are – 

  • Mobile e-tickets – You must have an IOS or Android phone and the Ticketmaster app downloaded
  • Email / Instant – You have to print the copy of the ticket by yourself
  • Physical Shipping – You will receive an email stating the shipment date. Tracking numbers are included with all physical shipments. 
  • E-Transfer

The shipping cost of Ticketmaster largely depends on the method of delivery, and you will find the total cost including the shipping costs at the checkout time. Moreover, the shipping time depends on the ticket availability date, not the purchase date.

Refund Policy of Ticketmaster

Refund Policy of Ticketmaster

Ticketmaster has an excellent refund policy in case of any problem. If the event is canceled then Ticketmaster will provide a full refund. On the other hand, if the event is rescheduled then you can get a full refund or your tickets will be saved for you for the rescheduled date. Moreover, if you want to get a refund after purchasing a ticket then you will have three days from the purchasing date to claim a refund. Moreover, if you want, you can also exchange tickets on Ticketmaster.

List of Payment Methods Supported by Ticketmaster

Below are the payment methods that you can use to buy tickets from Ticketmaster – 

  • All major credit and debit cards – (Visa, Mastercard, American Express, Discover)
  • Google Wallet
  • Apple Pay
  • Android Pay
  • PayPal
  • PayPal Credit

Is Ticketmaster Reliable and Trustworthy?

Is Ticketmaster Reliable and Trustworthy?

The customer ratings of Ticketmaster will give you a clear idea of whether Ticketmaster is reliable and trustworthy or not. The ratings of Ticketmaster range between 1.4 to 4.7 on Trustpilot because of individual ratings from different countries. Below are some of the countries where Ticketmaster runs and their overall ratings – 

CountryTotal ReviewsOverall Ratings
United Kingdom25,0104.1 of 5.0
Deutschland36673.8 of 5.0
Belgium6,6804.5 of 5.0
Australia45484.7 of 5.0
France6301.4 of 5.0
Schweiz5044.6 of 5.0
Hellas4214.0 of 5.0
Nederland9,4023.9 of 5.0
Italia1041.6 of 5.0
Danmark39612.7 of 5.0
Ireland2,9984.3 of 5.0

Is Ticketmaster Legit?

Ticketmaster is a 100% legit company and it has been in the business for more than 40 years. If Ticketmaster was a scam, then it won’t continue for that long. Ticketmaster is doing business in 32 countries around the world. It is another proof of the legitimacy of this platform. Every year Ticketmaster sells more than 500 million primary tickets! So, there shouldn’t be any question about the legitimacy of Ticketmaster.

Customer Reviews of Ticketmaster

Positive Reviews of Ticketmaster

Luca Benning said – 

“Ok so I had an issue with a payment plan for a ticket, and I managed to get through to an agent for Ticketmaster called Billy. He was extremely helpful and kind in resolving the issue and now I’ve got the tickets with no issue thanks to Billy!”

Chloe Miller said – 

“Had an issue, where the website crashed and was charged for 2 sets of tickets by accident, however, filled a report out and ticket master got back to me within a week as they were busy. They refunded me the money and there was no complication so great customer service thank you very much. An easy company to deal with.”

Karin said – 

“I was just on the phone with a man named Billy from customer service who fully assisted me in my refund. He was fantastic, patient, and helpful. I can’t say enough wonderful things about his help. Thank you again!”

Jason A Kinser said – 

“Raul at Ticketmaster went above and beyond to make sure that my tickets arrived by Christmas. After the initial computer glitch, he checked and double-checked everything to make sure my tickets would arrive on time. Thank you, Raul!!”

Elaine said – 

“I would like to say how impressed I was with Ticketmaster’s group booking department. Managed to get through very easily on the phone. I would like to say how helpful and efficient Megan was. I managed to get all the tickets I needed. I would definitely use ticket master group booking again”

Negative Reviews of Ticketmaster

Rob T said – 

“Impossible to make any kind of contact with the Ticketmaster. They say their web chat is open at 10 am on Sundays, it’s now 11 am and still not open. My event is 2 days away and still no e-tickets are available, they promise no later than 3 days. Currently £200 out of pocket.”

Mary Zucker said – 

“Have 2 tickets to see Terry Fator at Hard Rock at Coconut Creek Fl. on April 11, 2020. He rescheduled and didn’t appear. It is now almost two years later and I still haven’t been able to get a refund. Called Ticketmaster numerous times and they said to go back to the original point of sale. Coconut Creek box office is only open on the day of an event and they said they cannot be reached by phone. Went to the box office, no refund.”

Lynne Lawson said – 

“No one to talk to via help section. No number to call. The old number has been disconnected. This company is a disgrace. And to think people disapprove of via Gogo. Well, at least they reply and try and help. Ticketmaster is an awful and greedy company and should be out of business”

Kasina said – 

“I’d give 0 stars if I could. Customer service is shockingly bad. No contact number to speak to anyone. Just webchat is available but no operator is available. I’ve been trying for two days to try and speak to someone. My gigs are in two days and the tickets haven’t even been posted yet!”

Scott said – 

“Useless customer service. As a result of the pandemic, my event has been rescheduled 3 times. The event is in 2 days, I still don’t have my tickets and it is impossible to get hold of anyone from Ticketmaster. Quick to take your money, slow to actually help.”

Final Verdict

Finally, Ticketmaster is a legit platform but it has mixed customer reviews. Though the number of positive reviews is more than the negative reviews but many customers have complained about the refund of Ticketmaster. Apart from that Ticketmaster is a safe platform to buy tickets. Now the choice is yours!


Last Updated on November 7, 2022 by Magalie D.

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