Kroger Returns Policy – The Complete Guide

Kroger Returns Policy

The Kroger return policy allows you to return a product within 30 days from the purchased date. However, while returning the product, you have to provide the money receipt and the product must be in its original form.

After reading this article, you will have a clear idea about –

  • Kroger Returns Policy
  • Kroger Return Policy Exception
  • Products/items that are Returnable
  • Products/items that are non-returnable
  • Returning process of an item at Kroger (In-store, Mail) 

What is Kroger’s Returns Policy?

Kroger has an excellent return policy that allows the customers to return the products within 30 days from the purchase. You can ask for a return, refund, or exchange within 30 days from the purchase date. However, you have to show or provide the actual receipt of the purchase. Moreover, if you have purchased products online then you can also return the product in-store or via the mail. If you want to return the product via mail then you have to provide the original packaging. It helps Kroger identify the product and initiate the refund process. You should keep in mind that Kroger will refund to the original payment method. It means if you have made the payment via credit card then you will receive a refund on your credit card. Moreover, apart from Kroger stores, you will be able to return products that are bought from any Kroger company shop that includes –

  • Ralphs
  • Fred Meyer
  • Fry’s
  • Food 4 Less
  • Pay-Less Super Markets
  • Gerbes
  • City Market
  • King Soopers
  • Harris Teeter
  • Baker’s
  • Jay C Food Store
  • QFC
  • Foods Co
  • Smith’s Food and Drug
  • Dillons

What are the Exceptions of Kroger Return Policy?

Though Kroger has a reasonable return policy but it has some exceptions. For example, Kroger or any of its partnered stores don’t provide refunds on any product purchased with WIC. But, you can exchange the product with the same type of product. Moreover, if you have purchased baby formula with WIC then you won’t be able to return that. Other than that, you have to show the receipt while returning baby formula. Moreover, the return policy for Tobacco, Beer, Alcohol, and other Liquor varies depending on the state law. Kroger will offer a return option for this type of item only if the state law allows it. If it is forbidden by state law then Kroger won’t accept a return request for these items.   

List of Products that are Returnable at Kroger

Well, Kroger will accept return requests for almost all products but the below list will give you a clear idea about the products that you will be able to return at Kroger –

  • Food items
  • Alcoholic beverages
  • Gift Cards
  • Beauty products
  • Cooking oils
  • Deodorants
  • Face tissues
  • Household cleaners
  • Jewelry
  • Laundry detergent
  • Milk
  • Almond milk
  • Napkins and paper towels
  • Canned goods
  • Pet food
  • Pet supplies

What Types of Products are Non-returnable at Kroger?

Though, Kroger claims that they accept return requests for all types of products within 30 days but there are some exclusions. For example, Kroger won’t return WIC items and perishable items. These products have a strict return and refund policy. Moreover, depending on the state where you live, Kroger might not accept return requests for items such as alcohol and tobacco. So, you should contact Kroger customer care before initiating a return request for this type of item.

How to Return a Product at Kroger?

Returning a product at Kroger is quite a simple process and there are two ways you can return a product at Kroger. You can return a purchased product in-store or via mail which one is convenient for you. The best part of Kroger’s return policy is you can return a product in-store regardless of whether you have purchased the product in-store or online! So, in order to return a product in-store, you have to visit the nearest Kroger store and give the products that you want to return in their original packaging. The customer service representative will examine the product and the receipt to verify that the product match with the receipt. If your product complies with all the return requirements then the customer service representative will authorize a return or exchange per the policy.

On the other hand, if you want to return a product via mail then you should follow the below steps –

  • First, you have to visit the Kroger official website or open the Kroger app on your mobile
  • Next, log in to your Kroger account using the username and password
  • Then, from the available options, select the “Purchase History” option
  • After that select the specific order you purchased the item through
  • Now, select the items from the order that you want to return
  • Provide a valid reason for the return
  • Next, choose an option:
    • Refund, or
    • Exchange
  • Then print the return label that Kroger will send to your email
  • Now attach the return label and return the items with the original packaging
  • Finally, send the items to the address printed on the return label

FAQs about Kroger Returns Policy

Does Kroger have an exchange policy?

Yes, Kroger has an exchange policy. It means, that instead of returning an item and getting a refund; you can exchange the product and get another product. You have 30 days from the purchase date for the exchange. You have to show the receipt while exchanging the product at Kroger.

Can you return a money order to Kroger?

Yes, you can return a money order to Kroger but only if the money order isn’t filled with any details and the back of the money order isn’t signed yet.

Is it possible to return a gift card at Kroger?

No, it is not possible to return a gift card at Kroger. If you purchase a Kroger gift card then you have to use the gift card. There is no way you can return a purchased gift card.

Can you return an open item to Kroger?

No, Kroger won’t accept a product for return if the product is opened. In order to return a product at Kroger, the item must remain in the original packaging.

Can you return flowers to Kroger?

Kroger considers flowers as perishable items. Therefore, you can’t return flowers to Kroger.


Last Updated on November 4, 2022 by Magalie D.

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