NewChic Reviews: Is It Scam or a Legit Shopping Platform

NewChic Reviews: Is It Scam or a Legit Shopping Platform

The introduction of online shopping has made our life easier. However, people find it very difficult to put their trust in new shopping platforms because of increased online scams. This is why it is very important to find out the legitimacy of the shopping platform. NewChic is a fairly new online shopping platform. Today I will review this online shopping platform. If you want to know about NewChic then keep reading this article.

What is NewChic?

NewChic is a very popular online fashion platform for fashion lovers men and women. NewChic was established in 2014 and since its establishment, it has become a very popular brand in Europe, America, Southeast Asia, the Middle East, etc. This is a Hong-Kong based online shopping platform where you will find a huge variety of men’s wear, women’s wear, etc. at an affordable price.

Overview of NewChic.Com

  • Name:
  • Type: Online Store
  • Link:
  • Email:   [email protected]
  • Date of Registration: 2014
  • Company and Owner Information: ZC Holding (HK) Limited

Products Available at Newchic

Hoodies & Sweatshirts
Blouses & Shirts
Tank Top
Long Sleeve
Half Sleeve
Short Sleeve
Long Sleeve
Short Sleeve
Denim & Jeans
Athletic & Casual Shoes
Flats & Loafers
Bracelets & Anklets
Scarves & Gloves
Jacket & Outwear

NewChic Shipping Policy

The estimated delivery time of NewChic depends on several factors including a destination address, as well as the time to prepare the product for shipment. NewChic only ships to a small number of countries including the United States, Canada, Mexico, Brazil, and some countries in Southeast Asia. The shipping of NewChic is not free. The total shipping cost is calculated based on the package weight and the destination. NewChic offers two types of shipping options: Standard Shipping and Expedited Shipping. Standard shipping will cost you US$ 4.99 and it will take 7 – 14 business days to receive the product. On the other hand, Expedited Shipping will cost you US$ 15.00 and it will take 3 – 6 business days to receive the product.

Return Policy of Newchic

Newchic supports returns & refunds and they have an excellent return policy. Newchic allows customers to return the items. However, there are some restrictions about returning the products –

  • All purchases can be returned within 30 days after receiving the package; except swimwear, underwear, panties, bags, and accessories
  • The returned item must be unused, undamaged, and in original packaging, as well as all the items in the package must be intact
  • If the package is not in its actual condition, then the buyer is responsible for all incurred fees and no refund will be issued
  • The Buyer is responsible for the return shipping fee

Purchase not eligible for 30-day return or refund policy if –

  • The product serial number and product were not distributed by Newchic
  • Goods have been worn and damaged, stretched, or contaminated
  • Goods were damaged or worn out by improper use
  • Goods are returned without included accessories
  • Goods are stored or exposed to extreme environments
  • Unauthorized repair, misuse, negligence, abuse, accident, alteration, or improper installation
  • Partial goods of a complete set are to be returned
  • The claim is made more than 30 days after you received the goods  
NewChic Shipping Policy

Customer Reviews of NewChic

NewChic has decent customer reviews. In TrustPilot, NewChic has a rating of 3.5 out of 5.0. There are more than 11,000 reviews in TrustPilot. Among these reviews, they have 33% 5-star ratings and 42% 1-star ratings. Let’s check some feedback from NewChic customers –    

Positive Reviews

Elisheva said –

“Initially I thought I received the wine red color instead of the red, as the color is darker than in the picture, now I am not sure. When I took pictures of it, it came out much brighter than in reality. I love the material and fit. I also have a beige one.”

Dr. Toastman said –

“I ordered this kimono after a friend of mine bought one off of this site. This product took about 2 weeks to arrive after I placed my order and I am in love with it. It is beautifully designed and vary light. I was looking for some summertime loungewear and this did not disappoint. I’ll definitely be buying more in the near future!”

Frederick Dun-Dery said –

“The package arrived earlier than the estimated delivery date. I love the texture, flexibility, color, sleek design, and soft feel of the items. They are also very lightweight and adjustable. However, the under-foot part has very less friction with the ground: they are very slippery, especially with the least spill of water.”

Katarzyna Ziółkowska said –

“I like shopping in your store. The goods are of good quality for a good price. The waiting time is about 2 weeks, so quite fast for such a distance. My favorite company is Zanzea, they have very good cotton clothes. I will definitely be back for shopping. Best wishes.”

Mona Lisa said –

“I love my oversized shirts and I always manage to get a size too big BUT I do not return, with a little help from my friends, I tuck here and there and I am fit just right I love the cotton /poly blend washes and dries and is soft and comfy”

Linda Costich said –

“My order came all intact. I order boots and shoes before and the experience was the same. Great! I have told several people where I bought my shoes and boots and that they are well made, last for several years, and are so comfortable. Thank you!”

R. Khan said –

“Quite happy with the quality, print, and price. I’m definitely going to come back and order some more fancy shirts which suit my liking. Shipping is a bit long but that’s really about it for cons.”

Marc Cordero said –

“Clothing came nearly packed, ironed, and clean. They followed up on orders being received prior to arriving it was a great experience! Not to mention constant updates on my order status on the website.”

Nicolene Nel –

“This was my first time ordering from NewChic, so I was worried and not sure if the item would arrive, but it did and we are extremely happy with our order! Great service, item as shown in pictures.”

Elke Kaiser said –

“Great fit, as described. High-quality finish. I love my new boots!! Delivery time was predicted to be long, and they kept track and advised about the day of delivery. Very happy.”

Negative Reviews

Joe Papa said –

“I ordered something 30 days ago and did not receive my item. I email Newchic about this and they tell me that the item I ordered was discontinued. I don’t care that i didn’t get the thing I ordered the thing I care about is that Newchic advertised the clothing and now after 30 days of nothing they don’t even inform me about it and I had to ask about it before being told. Just terrible just remove those items if you don’t even sell them anymore.”

Rupinder Grewal said –

“I did order last month two items one jacket and one red top they split my order. I received only a jute jacket but still, I didn’t receive my top.

When I received my jute jacket it was really poor quality, I didn’t like this stuff, and now I want to return this because I waste it $100.”

Split Klickety said –

“Absolute trash company. Takes orders on items they don’t even have. Gives no info about it being out. Even puts “expected shipping date”. Then when u contact them a MONTH later they never had the item in stock and had no intention of contacting you about it. 0/10.”

Kris said –

“Garment colors of 1/3 of my 21 orders were changed and shipped without my approval. My wife and I ended up with many dark blue and black garments, pretty far off from our originally ordered colors. Very disappointed.”

Rebekah Sue Brennan said –

“This item was advertised as being a blue/white gingham-checkered material. It was black. I asked for a replacement and the one shipped was also black and white. I’d say this is false advertising as the pictures showed the item as a NOTICEABLE bright blue/white color. If it is considered blue/white then it would be the darkest blue I’ve seen. I’d ask for my money back but it’s probably too late.”

Shan D said –

“Quality and size vary, for example, the floral blue shirt fits perfectly, however, the thread is coming out from the inside, due to poor quality, and this is even washing it before use. As for size 2 out of the 4 items bought are way too big. Would need to spend money to alter it and wear it. Would not recommend this to anyone.”

Musth Web said –

“I ordered something almost a month ago and it still has not shipped. There is no way to contact customer service anywhere. Stay away from this shady company.”

Richard Nealey said –

“Size of the product was too small; cost to return the product to Chine was more than half the value of the item!!!”

Lethu Sbia said –

“I am so disappointed with you guys. My order was canceled due to logistics limitations I was going to buy more but am so disappointed and it is my first time to purchase from your store”

Corban said –

“Scam company, do not buy. Nearly impossible to refund unless you force it through PayPal or whatever you paid for. Asked for a refund the live support guy just left the chat and the website itself is poorly programmed proving it’s a sketchy and dodgy company as it is. Still trying to get a refund myself for an order that isn’t even shipped and still waiting ages for another order I’m unsure if it is even coming or not.”

Is NewChic Legit or a Scam?

Newchic is in the business for more than 8 years. So it is fair to say that Newchic is not a scam. However, if you check the customer feedback of Newchic then you will see all the negative reviews are about delayed delivery, poor customer service, poor product quality, complaints about defective products, etc. So, if you place an order in Newchic then you will receive the product but you have to worry about the quality of the products. So, it will be wiser to avoid shopping from Newchic.


Last Updated on December 25, 2023 by Magalie D.

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