Shein offers free returns for 45 days after purchase. The original shipping fee is non-refundable and insurance not valid for return shipments.
Shein specializes in clothing for women, but they also sell items for men and kids. The company has mixed reviews from its customers. Some are thrilled with the products they received, while others wish they could have been happier with their purchases.
Purchasing clothes online can be tricky. It’s hard to tell which garments will truly look like what you see in the photos Shein provides for each item or if it’ll fit you properly since clothing sizes don’t always run exactly true to size.
Shein provides the possibility to return most products within 45 days but you should know everything about Shein Return Policy before making a purchase. This easy to follow guide is going to show you exactly how to do it in case you wish one of these two things: either get a refund or make an exchange.
Jump To A Section
- 1 What Is The Shein Return Policy?
- 2 How To Return Order Shein
- 3 Shein Exchange Policy
- 4 Refund Policy
- 6 How Strict Is the Shein Return Policy?
- 8 FAQs
- 9 Conclusion
What Is The Shein Return Policy?
This company offers a 45-day hassle free returns policy. If you are not 100% satisfied with your merchandise, simply return it to Shein and subject to availability, we will provide you with an exchange or full refund of the purchase price (excluding international shipping & handling charges). It’s important to note though that the cost of international round-trip shipping and customs/duty fees are non-refundable.
Usually, returns take 7 days to process; however to honor the COVID-19 upcoming occurrence, they’re taking a little longer than usual at 10-12 days. Shein will gladly accept your returned items if they are unworn and unwashed without any damages or missing its original tags and packaging. When buying from them, keep reading below to see which items we do not accept for return.
Keep in mind that the 45-day return policy is not from the date you receive your product, but the date you actually order it. After purchasing your Shein item online and when processing your purchase, it takes on average roughly 1-3 business days to get prepared to be packaged and shipped out. Standard shipping time takes around 6-8 business days and most customers won’t receive their purchases until 7-11 business days after they’ve made their purchase.
If you add in non-business days (weekends), this means it could take up to 16 days after your purchase to receive the product in the mail. The number of business days after delivery minus “the time it takes you to mail back your returned product” is what determines Shein’s return policy. If it’s less than 45 days, your return will be processed smoothly.
The table below contains Shein return policy timeframes
|Return Period||45 Days from ordering|
|Return Method||Via mail or online|
|Exchange Period||45 Days|
|Exchange Method||Via mail or online|
|Refund Period||10-12 days|
|Refund Method||Method of Payment|
How To Return Order Shein
You need to ship your order to Shein’s return center to return it. We’ve prepared a simple step-by-step guide for you to follow below:
Step 1: Login into your Shein account and click on “My Orders” to select the order you would like to return.
Step 2: Tab on “Return Item” to select the item(s) you want to return.
Step 3: Click “Submit” and print your Return Label after typing in the reason for the return.
Step 4: Arrange and pack your product and attach return label on the package.
Step 5: Carry the package to your nearest Post Office, dropbox or give it to your Postal Carrier.
Shein Exchange Policy
You may exchange your Shein products. Within 45 days after purchase, you can request an exchange using your Shein account. If the product is available and not worn or damaged, we’ll exchange it. You should also be aware that if you do decide to swap/exchange an item because it doesn’t fit as expected, these must be returned within 7 days of receiving them. If you get a replacement by using o their 45-day return policy , this item should then be returned within 14 days of receiving them. If the item is sent back late for whatever reason, only then will we deduct shipping costs from your refund amount as per our full Shipping & Refunds Returns Terms .
Normally, Shein takes 7-10 days to process your return and issue refunds upon receipt of your package. The refund amount will be credited to the original source of payment or to your Shein wallet. Note that the original shipping fee and the insurance are non-refundable. Also, if you are shopping during Black Friday sales week, you will have to wait for a week before requesting a return due to high volume in transactions during that time.
The table below contains items covered under Return Policy
|Items||Return Window||Exceptions if any|
|Bodysuits, lingerie & sleepwear, swimwear, jewelry, and accessories (except scarves, bags, and mermaid blankets)||Non-returnable||If received damaged/defective, then try to contact Shien customer service|
|Rest||45 days||Ensure that you do not deliver your return to the address on your package. Instead, follow the instructions given on the return label|
How Strict Is the Shein Return Policy?
Any Shein products that you wish to return must be new and returned unwashed, unworn and undamaged. Returns are permitted, however, the product must have the original tags attached as well as the hygiene sticker placed in the nip of a bra or in an underwear’s waistband. Returns that have been worn and washed may also be accepted; however, you will need to contact customer service prior to any returns being made. Shein will not accept returns for the following items:
- Accessories (except scarves, bags, and mermaid blankets)
- Cosmetics that have a broken hygiene seal
- Beauty products
- Event/party supplies
- Pet supplies
- Items with non-returnable marks
We’ve highlighted few questions and answers on Shien Return Policy. Let’s check them out!
Does Shein Accept Returns After 30 Days?
Shein offers a 45-day return policy on all items including free standard shipping on all orders. All returns must be postmarked within 45 days of your order’s purchase date to qualify for a refund.
How Long Will It Take for SHEIN To Compensate You Once They Receive the Item Back?
Once they accept a return, credit card and PayPal payment refunds should occur within one to seven business days. A refund for returns made via SHEIN gift cards or with the Wallet app can happen in as little as 24 hours.
Who Pays the Return Shipping Charge?
Shein will reimburse you the cost of your first return. However, you will be responsible for the shipping costs when returning items after your first. You can use Shein’s label that deducts $7.99 from your refund or pay for your own shipper/bag if preferred.
Can I Return Shein Products After Use?
Shein shoppers are able to try on any clothing products they purchase online before returning them, but due to their high return rate, undergarments & beauty products that feature a broken hygiene seal after use (a sticker inside the product with a cut out portion) cannot be returned. This means you can’t wear the product out for an event or during your day and then return it afterward. Shein shoppers are highly encouraged to keep all stickers & store tags on any new items when trying them on for fit.
Shein returns are simple and direct. You have 45 days from the time of purchase to postmark and mail your return. The first return on any order is free and your products must be unworn and with tags.
If you’re unhappy with your purchase for any reason, you can get a refund or exchange so long as your item is not on the non-returnable list above.
Last Updated on August 6, 2022 by Ana S. Sutterfield
Magalie D. is a Diploma holder in Public Administration & Management from McGill University of Canada. She shares management tips here in MGTBlog when she has nothing to do and gets some free time after working in a multinational company at Toronto.