Michael’s allows you to take advantage of its 60-day return policy if you’re not satisfied with your products, though there are some stipulations. Refunds will be issued in the original method of payment, except for debit card holders.
You may have also purchased aloe vera or live flowers, or even bought some home decorations and tried to do it yourself. If you’re the crafts and DIY type, you may have been a customer at Michaels before. Michaels Store is one of the largest arts and crafts suppliers in North America, but do they offer you good service? There are those who purchase lots of supplies there – but how well do they treat their customers in terms of returns?
Thankfully, the return and refund process for Michaels is simple. And it’s also free to you. Others can charge up to 15%, and others as little as 0.5% for replacing a product that is no longer working . As a special bonus, there are few exceptions that you’ll need to concern yourself with at all when returning items from Michaels.
Before we talk a deeper look at the store’s return policy and its exceptions, how to return items purchased in-store or online, etc., however, let’s read below so you can be better prepared to make your return an easy one! The better prepared you are when making your return, the faster the process will be, and the sooner you can get back to whatever project was using that decorated cookie cutter or vintage kite!
Jump To A Section
- 1 Michaels Return Policy
- 2 Returns With a Receipt
- 3 What is the Michaels return policy without receipt?
- 4 Are there exceptions to the Michaels return policy?
- 5 What is the Michaels return policy on clearance items?
- 6 Michaels Online Purchase Returns
- 7 How To Return Michaels Products
- 8 Summary
Michaels Return Policy
If you are not satisfied with the purchase, Michaels allows a full refund within 60 days but it needs to be unused and still in the original packaging.
For returns, customers must check with staff at the Customer Service Desk to get a return/exchange receipt. This receipt states the conditions for returning items. ID is required because Michaels wants to ensure that it’s a customer returning purchased merchandise and not someone who has stolen from its stock of products.
The information on the return ticket is entered into a database used by Michaels and its affiliates so they can determine whether the store has been affected by shoplifting. For online purchases, return to an actual Michael’s location and provide your order confirmation number in lieu of displaying any identification badge.
Returns With a Receipt
All returns and exchanges must be new, unused, and in original packaging. A receipt must not be more than 50 days old. Refunds will be made in the original method of payment. Gift cards and prepaid cards are not returnable or exchangeable. Purchases made with a debit card will be refunded as cash in U.S. only. A Store Return Card will be given as a return tender for all returns made using a gift receipt unless the purchase was made with a check wherein a 10-day waiting period from the date of said purchase applies as store policy.
What is the Michaels return policy without receipt?
Sometimes you need to return something but don’t have the receipt. That’s okay, there’s an easy way around this dilemma! If you made a purchase with your debit or credit card at Michaels’ store, they can track it down for you. For products purchased using your Rewards points to pay for them, we just need the card used to get back in our system so they can apply the correct amount towards your purchase.
If you are still unable to locate your receipt and the purchase was made in cash, Michaels will still be able to help you get a refund. You can do this by presenting the store card to which your lowest price during the past ninety days will be applied. Just remember that if the item has been moved to clearance, a valid ID must be presented and recorded by the associate upon processing your transaction!
Are there exceptions to the Michaels return policy?
Yes, you may have noticed a “no return or exchange” policy at Michaels. While this policy does apply to items like gift cards and prepaid cards, it must be noted that you can return Cricut merchandise; unopened and with the receipt. Just keep in mind that when the item is defective or damaged under warranty, the manufacturer will need to handle the situation.
Another situation that might require a refund is if you would like to exchange the custom framed artwork. Unfortunately, Michael’s will not process a refund for this purchase, but an exchange may be possible if you aren’t satisfied with your custom framing order. If UPS made an error regarding the address and you weren’t given a delivery option at checkout, all frames returned must have tracking information which shows it delivered back to Michael’s where you can then process an exchange or refund of your DYI custom frame purchases.
What is the Michaels return policy on clearance items?
Like any other retailer, Michael’s has a return policy that customers can find at their website. Just like a regular item, you’ll receive a full refund for anything on clearance when the receipt can be found and returned to your local store. If you don’t have the receipt or the store associate is unable to locate it, they will not be able to offer you a refund on any clearance items being taken back.
When it comes to the exceptions of Michael return policy, there are a couple. The first being merchandise that has been labeled ‘Final Sale.’ Whether the sale was clearance or full price, if a product is stamped with ‘Final Sale,’ we will not accept returns because by laying out these items for purchase, we do not take responsibility for their quality. This way as a buyer you know exactly what you are buying and accepting full responsibility after that purchase.
Michaels Online Purchase Returns
Michaels accepts online purchase returns in their stores, which makes the return process simpler for customers. In-store return process for online purchases doesn’t accept returns through their website though. If you are an existing customer who can’t make it to a Michaels store to exchange an item you purchased from their website, call them at 800-555-1212 and they will arrange for your purchase to be exchanged online within 24 hours as long it’s available for reorder with no additional cost.
How To Return Michaels Products
You can return items to Michaels in two ways:
- By mail
- In store
Returning an Item by Mail
Follow the steps below to return an item to Michaels by mail;
Step 1: Make a call to Michaels customer care at 1-800-642-4235
Step 2: Then, ask a support agent for assistance with your return
Step 3: Make sure you print the return shipping label a customer support agent will send to you via email
Step 4: Then, attach the label to the package
Step 5: Lastly, drop off your package at the nearest UPS store
Returning an Item to the Store
If you purchased the items at a Michaels store, you can return them in person to your nearest location. If the nearest Michaels location is not convenient for you, don’t hesitate to mail the product back using their returns and exchanges address located on their website.
Michaels has a straightforward return policy! For any products purchased, you have up to 60 days to return or you can exchange it in their stores even if your purchases happen to be on sale or on clearance! Also, there are instances wherein certain products cannot be returned or exchanged.
Last Updated on August 6, 2022 by Ana S. Sutterfield
Magalie D. is a Diploma holder in Public Administration & Management from McGill University of Canada. She shares management tips here in MGTBlog when she has nothing to do and gets some free time after working in a multinational company at Toronto.