You have 45 days from the original ship date to make returns if you’re unhappy with an item. You can do this by mailing items back to us at your expense, or take free return labels to one of our U.S. Nordstrom Rack stores or U.S. Nordstrom stores; your choice! Please note that we may require proof of purchase and identification before processing a refund.
Nordstrom is a retailer of fine clothing, accessories and footwear. They offer the latest trends and fashions in women’s, men’s and children’s apparel. Nordstrom provides open-door clearance discounts on previously purchased merchandise, which means they can try to sell you a lower quality of their own brand just because it was expensive before but cheap now.
Nordstrom Rack is a subsidiary of Nordstrom. The famous department store brand offers an amazing assortment of branded clothing, accessories, and shoes at an unmatchable discounted price to customers across the United States. With a stricter return policy compared to its parent company, Nordstrom Rack has become the go-to station for those who want to buy designer products at a much cheaper price without compromising on the quality or origin of their clothing.
Jump To A Section
- 1 What is the return policy for Nordstrom Rack?
- 2 Does Nordstrom Rack accept returns without a receipt?
- 3 Who Pays the Return Shipping Charge?
- 4 How Strict Is the Nordstrom Return Policy?
- 5 How Long Do Nordstrom Refunds Take?
- 6 Exceptions To The Return Policy
- 7 Nordstrom Return Methods
- 8 Refunds At Nordstrom Rack
- 9 Closing Thoughts
What is the return policy for Nordstrom Rack?
If you are not fully satisfied with your purchase, you can return eligible items by mail or at any of the Nordstrom Rack stores within 45 days from the original purchase ship date. To confirm whether your item(s) qualify for return, refer to your invoice email confirmation or Orders page for item-specific return details.
Returning an item at Nordstrom is pretty straightforward. As an online shopper, you can print a prepaid return shipping label online in your order confirmation email. Once you receive it, all you have to do is package up the item for return and take it to the post office. You can get great packing materials from Nordstrom that are specifically designed for this purpose. Alternatively, if you still have a hard time returning your items by mail and need help with printing out postage with the labels, you can send the packages back to Nordstrom via FedEx or another courier service and they will pay for it!
But then, does Nordstrom deny returns? Nordstrom has a very liberal return policy – allowing customers to return items without reason. If a customer returns an item for any other reason, the sales associate is permitted to determine if it meets Nordstrom’s return policy standards. The more liberal your company’s return policy, the better build your brand becomes each time a customer feels supported by you.
Does Nordstrom Rack accept returns without a receipt?
Customers are allowed to make returns at Nordstrom Rack without a receipt as long as you know your order information which you can find out from your email confirmation. Also, if ordering from Nordstrom.com or HauteLook.com, you can return your item(s) if you know any of the following: your email, phone number and/or zip code in which the order was shipped to you.
Even then, stores will often try to get out of giving you a refund or return. They may say they don’t accept returns without a receipt and refuse to give their money back if the receipt is lost. But shops aren’t legally allowed to demand a receipt (besides in California, where it’s required). In some situations, having your credit card statement can be as useful as a receipt. Or even the say-so of someone who was with you when the items were purchased is enough!
Who Pays the Return Shipping Charge?
Nordstrom provides return packing in prepaid shipping labels for your convenience. When you are ready to make a return via USPS, you need to first go online and request the prepaid return label via email. You will then be sent an emailed label which you can use to print from home or any postal office with a computer terminal if you don’t have a printer of your own at home. The spokesperson for the company says that you can use an alternative code and type it in if you wish to skip the printing process, but it is easier just to print it out from one of their provided templates available on their website.
How Strict Is the Nordstrom Return Policy?
The Nordstrom return policy allows customers to return merchandise that they are not pleased with. If a customer is satisfied with their purchase, there should be no issues returning the product as long as it’s in its original condition, with security tags and a receipt, and within the time frame allotted. But if Nordstrom employees have any concerns about your decision to return something you bought there which means you’ll have to either happily take your item home or choose another one instead of getting your money back.
How Long Do Nordstrom Refunds Take?
If you’re returning something that you bought in-store, kiosk or via curbside return and would like an immediate refund either in cash or on a gift card rather than waiting for your original method of payment to process, you can do so. Please, keep in mind that returning purchases made through debit/credit cards or PayPal could take anywhere between 5-7 business days to process before the funds become available again.
However, if it turns out that there is a problem with your order and you have to mail something back directly to us instead of taking advantage of our other programs such as having someone else ship it for you and then receive a refund later on when we receive your package, it may take as long as 10-14 business days for your payment to be processed by the time all shipment issues are resolved and any necessary return shipping fees we incur are paid back from us from our provider.
Exceptions To The Return Policy
Nordstrom Rack has a return policy that makes it easy to return items, with some exceptions: 1. Gift cards can only be returned for store credit. 2. Gift cards are forfeited if they are not returned within 90 days of purchase. 3. Beauty, Home, and Vintage events cannot be exchanged or returned unless that product is deemed defective upon delivery or the order was mistakenly canceled by Nordstrom Rack personnel. 4. Shipping and handling fees aren’t refundable for any returns. 5. All sale items become final after 14 days, 21 days for Final Sale items in US and 6 full months for Final Sale items in Hong Kong (unless the item is on Clearance).
Nordstrom Return Methods
Just like the majority of retail chains, Nordstrom’s has its own policy for handling returns. Not only can you return your item to an actual Nordstrom store, you are also able to send it back through the mail. To find out how to return a product at one of their stores, read below for an explanation:
Return To A Local Nordstrom Rack Store
The items purchased at a local Nordstrom Rack store can be returned to the local store. Just follow the simple steps below:
Step 1: Collect documents related to your purchase. These include:
- Receipt or invoice
- Original Packaging
- Original form of payment (e.g. credit card used to make the payment)
Luckily, even if you misplaced your receipt, you will still be able to find out where you purchased an item and the details of what you bought, like the credit card number. If the above doesn’t work, with a valid government-issued photo ID and an identifiable signature (full name) you can return your product at any time no matter how long ago you made it.
Step 2: Go to the customer desk at your nearest Nordstrom store along with the item you wish to be return.
Step 3: Meet with the customer care representative at the store. The representative would see if the item is eligible.
Step 4: As soon as Nordstrom approves it, you will get the payment back in the original form of payment as soon as possible.
Mail Returns At Nordstrom Rack
Any items purchased online from Nordstrom.com can be returned for free at any of the retailer’s stores around the country. All one needs to do is simply fill out a pre-paid shipping label provided by the Rack and send back your order in 7-10 business days . Just make sure you have visited [usnordstromrack.com] and logged into your account before you pick up your goods; this will allow you to print off the correct shipping label for free!
As part of their return policy, customers are charged $5.95 for every item returned; visit their account page to see if there are any limits or restrictions (that’s available on most products on your invoice). Also make sure that you research to see what time frame each article returns within if it isn’t eligible for free shipping or other reasons.
Refunds At Nordstrom Rack
Nordstrom Rack provides refunds in the original mode of payment. In case of credit card payments, you will receive the refund within 14 business days back onto the same account. However some banks may take longer to process and reflect the adjustment to your statement, which is why most gifts cards only show a credit that has already been processed and issued.
If you’re unhappy with anything that you have received from Nordstrom, then please, feel free to make a return at your own expense in the first 45 days after you receive your order. You can always do this by mailing items back to us or alternatively, you can ask for a free return label from one of our store clerks and then take it to any of our U.S. Nordstrom Rack stores or our U.S. Nordstrom stores; your choice! Note however that we may require some proof of purchase and identification before processing a refund therefore so please bring along such information just in case we do request it from you!
Last Updated on August 6, 2022 by Ana S. Sutterfield
Magalie D. is a Diploma holder in Public Administration & Management from McGill University of Canada. She shares management tips here in MGTBlog when she has nothing to do and gets some free time after working in a multinational company at Toronto.