In general, Dolls Kill has a 30-day online item order return policy. Customers who want to return items to Dolls Kill may do so within 30 days after receipt of the merchandise. It doesn’t matter whether it’s clothing, shoes, or accessories. If you are unsatisfied with a purchase, you have the option to return it.
- If you are thinking of purchasing a product from Dolls Kill then you will be happy to know that all the purchased items are returnable at Dolls Kill
- If you live outside the USA then you will be responsible for all the return shipping fees
- While returning a product at Dolls Kill, you have to ensure that the product is unaltered and unused
- Dolls Kill doesn’t accept returns on items that have already been worn or which don’t feature their original packaging
What Are the Dolls Kill Return Policy?
Dolls Kill stands by its products and the customer service they provide is second to none. The well-reputed fashion brand’s 30-day refund policy means that if you still haven’t worn it, returned it, or changed your mind even after wearing it for a month use of the product is completely at your own risk – literally. Additionally, there are no return fee charges. So rest assured that you can shop with confidence knowing your money will be refunded promptly should you decide to do so.
There are a couple of things you should know about international returns, and customers who live outside the US will be responsible for the cost of return shipping: (in bold) Nothing more than one returned item can be included in your return package. The postage-paid original must have been postmarked within 30 days from the date on which the order was placed. The returned item must be unaltered and unused .
Retailers such as Dolls Kill offer customers a service by imposing limits on the number of products that can be returned. For example, they do not accept returns on items that have already been worn or which don’t feature their original packaging. Such services help to prevent fraudulent purchases, but also serve another purpose to make sure customers are left feeling satisfied with their purchases.
By the way, Dolls Kill regularly prohibits or bans accounts from shopping on their site that breach return policies. When an account has been banned, it cannot make purchases. This drastically reduces the risk of fraudulent returns. The Dolls Kill return policy allows people to return items within 30 days of purchase, but there are some limitations when sending back clothes, shoes, and accessories. Dolls Kill will not accept returns if:
- The items are worn or washed
- The items no longer have their original packaging and tags
- Special items like intimates, swimwear, and bodysuits, do not have their sanitary lining
- The seals have been broken, or the packaging has been removed from beauty products, sex toys, cosmetics, and pierced jewelry
- The shoes you want to return are dirty or worn out
How To Return Items to Dolls Kill
If you are returning an item from outside of the USA, go to Dolls Kill’s Returns page. If you’re unsure whether or not you need to create a return request, go ahead and submit one just to be on the safe side! It only takes minutes! Here are the steps you need to follow:
Step 1: Enter your order number and email address on the Returns page
Step 2: Click Next and follow the on-screen instructions
Step 3: Pack your items and ship them back to Dolls Kill
Returning something you bought from the Dolls Kill website can be difficult if there isn’t a brick and mortar store near you. Luckily, there is one which can help complete your return promptly – but it’s located in Los Angeles. Find your nearest Dolls Kill location here – http://www.dollskill.com/contact-us/.
Dolls Kill’s Return Methods & Initiation Channels
Dolls Kill has partnered with Narvar, this allows customers who are local to the brand’s brick and mortar stores to return items that were purchased online or in-store to its physical location. Narvar is responsible for processing returns at all of Dolls Kill’s retail locations.
Dolls Kill’s return window and refund timing
Dolls Kill has one of the better return policies out there. They give customers 30-day window to make a return, which is great for people who move a lot and may need to switch things up income tax season. Dolls Kill is also really good at issuing refunds in time.
Dolls Kill’s Return Policy Visibility
Dolls Kill does a fantastic job on its product description pages, also known as PDPs. We’ve seen these pages include everything from a number of images to item descriptions even the return policy; which is something that may not get fully utilized but Dolls Kill feels confident about it since you’re looking for all the just information in one place. And although the retailer does not link to its return policy from its individual product description pages (PDPs)—a practice that would earn it an ‘Above Standard’ rating—it does include helpful sizing information on these pages.
Displaying this information above the fold on its PDPs likely helps Dolls Kill minimize unnecessary returns. Dolls Kill, who thrives on individuality, makes product decisions based on what is best for its customers. Dolls Kill does the same when it comes to their reverse logistics processes – making sure that the needs of their customers are constructed in a way that positively impacts as many people as possible.
Dolls Kill Refund Policy
Dolls Kill refunds within the United States are usually processed within some days. As a customer, you have two options to choose from in terms of refunds:
- Refund to the original payment method
- Store credit
The table below contains what you should expect from each refund method:
|Refund Type||Free Shipping for Returns||Refund Processing Time|
|Refund to the original payment method||No||3–4 weeks|
|Store credit||Yes||48 hours|
How To Use Dolls Kill Store Credit
Dolls Kill will send the store credit from your returned product to the same email address you used to place your original order. To use your store credit, you have to:
Step 1: Log in to your Dolls Kill account
Step 2: Pick the products you want to get
Step 3: Navigate to the Store Credit, Gift Card, or Promo Code option before you move to the checkout page
Step 4: Apply the credit and finalize your purchase
Dolls Kill Exchanges Policy For Returns
If you would like to get another item, your best course of action is to return the initial purchase, choose the store credit refund option, and then place a new order. Customers outside of the United States are only given store credit as a refund since purchasing an international shipment is extremely difficult and time-consuming.
Dolls Kill’s return policy is just like that of many other multichannel retailers in the United States. They offer a standard thirty day period in which customers may return any purchases made from their online store. However, their warranty on products extends only to the United States, and they do charge a twenty five dollar fee to ship items back for those located further from home. As well as this, Dolls Kill limits refunds to items with problems directly related to manufacturing.
Last Updated on November 16, 2022 by Magalie D.
Magalie D. is a Diploma holder in Public Administration & Management from McGill University of Canada. She shares management tips here in MGTBlog when she has nothing to do and gets some free time after working in a multinational company at Toronto.