What Is The Nike Outlet Return Policy? (Explained!)

What Is The Nike Outlet Return Policy

Nike outlet offers customers a 30-day return policy so that if you buy yourself something and find out that the item does not really fit well or is of poor quality then you can always return this item. Additionally, Nike.com have great deals on special sports shoes with free shipping to US and Canada.

Key Takeaways

  • When you buy a product from Nike, you have 14 days from the date of delivery to trial products in their original condition
  • If you buy the product from Nike online store then you have 60 days from the purchase date to return it
  • You can return a product at Nike in two ways: mail the product or visit the nearest Nike store and return the product
  • You should keep in mind that Nike gift cards cannot be returned or cancelled

Nike Outlet Return Policy

Nike Outlet Return Policy

Everyone knows the Nike brand, with the slogan ‘Just do it’ being instantly recognizable by most people across the globe. Products offered include clothing and accessories for a range of sports and activities, and there are 2 subsidiaries – Hurley and Converse . The product return policy as set out by Nike states that customers have 14 days from date of delivery to trial products in their original condition. If you like them, then you can place an order to purchase the item at full price.

Today, if you purchase products online and are unsatisfied you can return them, but that wasn’t always the case. In fact, many years ago, one couldn’t return products through any company at all. Now think about the potential nightmare for businesses if a customer brought back an item without having purchased it from the store or from that specific brand before! With this scenario in mind, today we want to talk about the trial policy that Nike has in place allowing customers to shop with them online and return any unacceptable items within 30 days of having received their order. We want to tell you all about how successful they’ve been over the years by offering a 60-day window to return anything bought on their online store.

How to Return at Nike?

How to Return at Nike

Once returns have been requested at Nike, customers can opt to do so either by visiting their nearest Nike store or mailing the product back to the return address described on the receipt. Regardless of whichever route customers choose, they should always carry their original receipt along with them because upon checking out at the register, all sale items will be checked again against the receipts and if a discrepancy is found it could lead to problems.

Nike Return Policy In-Store

The simplest way to make a Nike shoes’ return is to go to any of their store next door and make your return. Well, that can be done with keeping this point in mind. Find the nearest store location which might be near you. Go there and get your return done as planned.

  • Carry valid ID proof with you
  • There should be no torn or worn to the original condition.
  • Complete your return before 30 days.
  • You should pack your product properly.
  • Unwashed items are eligible for a return.
  • Take your purchase proof along with you.

Return through Mail

When you purchase an item from the Nike online store, you need to understand how to return it, and the best way to do that is through mail. For an easy understanding, look at our points below.

  • Place your item back in the shipping box.
  • Take out the return label and attach it to the box.
  • Choose UPS location and drop your item there.

You must always keep these important points in mind because if you don’t, for example by not adhering to a terms and condition agreement that the website provides, your return request will most likely be cancelled. Even though there is a trial run offered with certain conditions attached, it’s still important to know that returns aren’t completely risk-free since you may have to take care of the product up to a point before receiving a full refund.

Nike Return Policy Exceptions

Nike’s primary goal is to help customers out as much as possible, but they have to draw the line somewhere. In fact, there are conditions/situations that prevent them from offering returns on a product or canceling orders after placing an order for instance. You can find this kind of information in their legitimate return policy where prospective buyers will learn about the items that cannot be returned no matter what circumstances surround them so you can make better purchase decisions and avoid any misunderstandings later when trying to make things right.

  • Nike will provide you with a 14 days time frame for a return if you buy Apple Watch Nike+ and AppleCare.
  • Customers are allowed to return Nike Golf Clubs within 90 days from the time of their purchase.
  • Nike gift cards cannot be returned or cancelled.
  • Nike+ devices, including the Nike+ FuelBand SE, Nike+ FuelBand, Nike+ SportWatch GPS, Nike SportBand, Nike+ Kinect Training for Xbox 360, Nike + iPod, Nike+ Basketball, Nike+ Training, Nike + iPod Sensor, and the Nike + iPod Sport Kit are not eligible for return once they are opened. 

Nike has made returns easy on some of their products. But even if a product is eligible for return, it may not be possible to return it if the product label does not adhere to the correct guidelines and this would include anything from mis-typed serial number, missing size label or labels that are no longer legible, to damaged packaging such as compression issues or crushed corners in the case of shoe boxes.

Nike Exchange Policy

When you decide to return a product, you have the option of requesting a refund or an exchange for your product. Fortunately, Nike does provide its customers with an exchange policy so if there is a problem with your purchase, you can replace it for another one.

If you’re unhappy with your Nike product, or it doesn’t fit properly, let them know! You can either exchange the item at any Nike store, or you can make a return. If they accept your request for a refund, then you will be eligible to order another item from their items online instead.

Nike Refund Policy

Nike will accept your returns under certain conditions as described in their return policy. You can learn more about their policies on refunding items here. After completing the return process, your refund will be processed within 2 to 10 business days and you’ll get a confirmation email to let you know that it’s been approved.

  • You will get your refund back the same way you purchased it if you take your original receipt with you. 
  • You will get store credit on the current price of the product if you don’t have your receipt. 

Nike states they will take 2 days to complete your refund process. If there is a problem then the maximum number of days that may take is 10 business days. These days include the time until it will reflect on your account.

Nike Covid-19 Response

As we all remember, a few months ago our lives were brought to a standstill because of an awful virus named the “Covid-19”. The virus caused many hardships for our community when we could least afford it. However, Nike was one company that took charge during this time. They made sure their employees stayed safe and sound, but when the threat was gone, they worked hard to get everyone back to work trying their best to stay in contact with everyone through these difficult times. Although this meant that there would be temporarily delays with online orders after they had recovered, it was still important to be safe rather than sorry! Here are the reasons for possible delays; 

  • There is provision of nice & mouth covers with gloves to the workers of the Nike store.
  • Social distancing is sustained leading to limitation of traffic at the store.
  • They increased the delivery timeframe of their orders.
  • The return and refund process may be delayed a little 
  • They asked their employees to clean their hands and surfaces after every interaction.

Closing Thoughts 

Now, we’re sure you must be aware of Nike’s Return Policy and also its generous refund and exchange policy. To make the process smooth, hassle-free and safe, it is strongly recommended that you carry the proof of purchase with you to ensure that you get a refund or an exchange if your products will not serve their purpose.



Last Updated on November 9, 2022 by Magalie D.

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