DHGate is world’s one of the largest and leading online wholesale marketplaces for products that are made in China. It is a huge B2B and B2C marketplace with over 230 million certified sellers! If you are looking for information about DHGate then you have landed in the right place. Today I will discuss all DHGate and help you find out the legitimacy of this online shopping platform. Let’s explore!
Jump To A Section
- 1 What Is DHGate?
- 2 Products Available At DHGate
- 3 DHGate Shipping Time
- 4 Reasons Why DHGate Is Cheap
- 5 Is DHGate Legit?
- 6 Customer Reviews Of DHGate
- 6.1 Positive Reviews Of DHGate
- 6.2 Negative Reviews Of DHGate
- 7 Final Verdict
What Is DHGate?
DHGate is a Chinses cross-border e-commerce marketplace sale products to small and medium retailers. DHGate is China’s one of the largest B2B-cross-border e-commerce trade platforms. DHGate is based in Beijing and has offices worldwide, including in the US and UK. This e-commerce platform started the journey in August 2004 by Diane Wang and was officially launched in 2005. As of January 2022; DHGate has 31 million global registered buyers, 2.2 million in sellers, and other countries from over 220 countries and regions. In DHGate, you will find products of a variety of ranges including electronics, apparel, and health and beauty items. DHGate also has a physical location known as Digital Trade Centers (DTCs) where buyers can inspect the products before ordering.
Products Available At DHGate
|ApparelAutomobiles & MotorcyclesBaby, Kids & MaternityBags, Luggage & AccessoriesBags, Shoes & AccsCameras & PhotoCell Phones & AccessoriesComputers & NetworkingCustomized BagsDhtradingElectronicsEverything ElseFashion AccessoriesFashion CollectionFood & BeverageGames & AccessoriesHair ProductsHealth & BeautyHome & GardenHousehold AppliancesJewelryLights & LightingMusical InstrumentsOffice & School & Business &…Security & SurveillanceShoes & AccessoriesSports & OutdoorsTactical GearToys & Gifts||Fashion Sunglasses FramesFashion HatsFashion Scarves & WrapsKeychainsHats & CapsSunglassesShoes & AccessoriesPortable Game PlayersVR GlassesArts, Crafts & GiftsFaucets, Showers & AccsHome DécorHousekeeping & OrganizationHome & Garden from TurkeyNail Art & SalonFestive & Party SuppliesHousehold Protective ProductsKitchen, Dining & BarBeauty EquipmentHousehold Appliances AccessoriesTravel & Roadway ProductMotorcycle PartsMotorcycle Racing SuitCar Wash & MaintenanceCartoon ProductsBag & Luggage||Bag Parts & AccessoriesMen’s AccessoriesWomen’s AccessoriesBinoculars & TelescopesDigital CamerasFilm PhotographyBrand PhonesCell Phone AccessoriesCell Phones & SmartphonesCell Phone PartsComputer AccessoriesKeyboards, Mice & InputsNetworking & CommunicationsPrinters & SuppliesLaptopsA/V Accessories & CablesProjectors & AccessoriesHeadphones & EarphonesSatellite & Cable TVMen’s ClothingWomen’s ClothingMotorcycle AccessoriesElectric Vehicle Charging EquipmentBaby, Kids & Maternity from TurkeyWedding, Party & EventsMen’s Hoodies|
DHGate Shipping Time
The standard shipping time of DHGate is 20 – 45 days. However, the actual shipping time depends on the shipping method you choose, the seller, and the buyer’s location. If you choose DHGate Standard shipping then your product will be delivered by ePacket or China Post. If you want to receive your product quickly then you have to pay more shipping fees and in some cases, the shipping cost is way more than the product price! The best part of DHGate is, when you place orders on DHGate, the sellers included the on-time delivery days. If you don’t receive the product within that period then you can submit a refund request.
Reasons Why DHGate Is Cheap
If you have visited the DHGate website then you might have noticed that the price of most of the products at DHGate is very cheap compared to other eCommerce platforms, right? There are quite a few valid reasons available that can validate the cheap price of DHGate products. Let’s check them out!
1. One key reason for the cheap price is, you are buying products directly from the manufacturer. When you buy products from DHGate, you can avoid the retail mark-up added by 1st or even 2nd middle-man and save some money.
2. DHGate allows the buyers to buy products in bulk at a time and drastically reduce the costs per item.
3. There are chances that you are looking at counterfeit products. Some products at DHGate are very cheap and chances are that these products are either counterfeit or fraudulent. Therefore, while shopping at DHGate, ensure the seller is either counterfeit or fraudulent.
4. In DHGate, most of the sellers are from China. You might know that production or manufacturing cost is very low in China, which is another important reason the price of DHGate products are cheap.
5. China also has low taxes and duties and it is another reason for a low price.
Is DHGate Legit?
DHGate is a 100% legit company and it is completely safe to buy products from this platform. So, it is a guarantee that if you place an order on DHGate, you will receive your merchandise. DHGate has an excellent “Returns & Refund” policy and it also offers a “Buyer Protection” to the buyers that act as an escrow service. When you place an order, DHGate holds the funds for your purchase until your order is completely received. So, when you confirm the delivery and satisfaction for your goods, then DHGate releases the payment to the seller. So, DHGate’s “Buyer Protection” takes fraud out of the equation! Below are some key points that justify the legitimacy of DHGate –
1. DHGate tracks every shipment and verifies that it was delivered
2. DHGate will resolve any disputes regarding product quality
3. Sellers are not paid until the buyer accepts the merchandise
Customer Reviews Of DHGate
Positive Reviews Of DHGate
Kayla Gilmore Said –
“I can’t speak for everyone but I’ve had a great experience with DHGate. Bought a soccer jersey for 15 and it is in perfect condition. I’m not even sure if it’s fake, that’s how real it looks to the real thing which is nearly 100. making another order asap”
Ryan Fox Said –
“Never had any issues receiving orders, always been reimbursed if the goods received wasn’t as good quality as promised, good customer service, you get more than what you pay for outstanding quality from the right supplier’s easy process just long wait unless you pay a little extra for DHL/FedEx Shipping”
Barry Dorman Said –
“I’ve been using DHGate for a good couple of years and I’m never disappointed in any of the products that I’ve ever bought off the site. 90 percent of the sellers are on time and respectful.”
Charlotte Humphrey Said –
“My bag arrived today and I am over the moon, it’s even better than I expected. It did take about a month to arrive but that was expected so I wasn’t concerned. I do think you have to make sure you are buying from a good seller which is why some people might be facing issues.”
Patricia Mayfield Said –
“Honestly after dozens of purchases I’ve only had one bad experience & customer service sorted that out. It’s important to remember you will be waiting a long time for your order. This isn’t the fault of the sellers, mostly just bad logistics in general. I’ve been very happy with my items overall. You find your favorite sellers & stick with them. They are really great to repeat customers.”
Negative Reviews Of DHGate
Christina Shaw Said –
“Scam!! When you don’t receive the item 3 months after ordering they want you to go to the post office and speak with customs. If you don’t get a letter from customs, they won’t allow the case to be refunded. Lost $130. Another item I accidentally ordered 2. I canceled immediately yet never received a refund. Dh gate asks you to wait 15 days for a refund. They don’t send a refund and require you to go to your bank and furnish a letter in order to proceed. It’s just a run-around game so they end up keeping money.”
Kevin Said –
“I never received my items. I got evidence from the delivery company confirming I never received my items. I sent all the relevant documents over still refusing a refund. I have sent various emails and spoken on the chat many times. Order number 3390854290”
Steve Wadman Said –
“Very unprofessional member of staff, Max (phpsender2) an analyst that failed to do his job, with no clue on how to pay attention to details. Customer service on the other hand cannot respond to email, very poor service.”
Anna Bond Said –
“I ordered 2 cushion covers. They took money from my account. They sent no email confirmation of my order. I have emailed 3 times. They just ignore you. Won’t ever buy from them again and recommend them to friends and family They don’t buy either. Disgusted”
George Jimmy Said –
“Ordered a jersey from CccsPort on DHGate and have not got the jersey. Order number 3375518026. No response from the seller after the tracking number showed the parcel was returned and never reached NZ post. I will never think of buying on DHGate. Beware nobody responds”
Finally, DHGate offers an exceptional shopping experience to its customers. However, there are mixed reviews about DHGate on TrustPilot and most of the negative reviews are about return and refund policy. So, while shopping at DHGate make sure you check the seller’s rating to avoid scammers. If you can pick the genuine sellers then you will be able to shop tension free on DHGate and you will receive 100% authentic products!
Magalie D. is a Diploma holder in Public Administration & Management from McGill University of Canada. She shares management tips here in MGTBlog when she has nothing to do and gets some free time after working in a multinational company at Toronto.