Can You Get A Refund If You Buy Games Online At The PlayStation Store?

In PlayStation, you have to buy games before you can play them. So, if you have bought something on PlayStation Store but then you have changed your mind then you can request a refund. According to PlayStation, you can cancel a digital content purchase within 14 days from the date of purchase and receive a refund.

Key Takeaways

• If you want to request a refund on a PlayStation then you must have a PlayStation account
• In order to submit a refund request, you have to visit playstation.com/en-us/support/store/ps-store-refund-request/
• If your Playstation purchase date is over 14 days then you could request a refund until the content’s release date

How To Request A Refund On A PlayStation Store Purchase

Requesting a refund on a PlayStation store purchase is very simple. Here are the details – 

1. First Sign in to your PlayStation account, or

2. If you don’t have a PlayStation account then create an account first

3. Now Launch the “chat box” and wait for the bot to initiate a series of questions to start the refund process

4. Then select “Refund Request”

5. Then you will be given a Support ID for your refund case

6. Next, choose “I’m Ready” to begin the refund process

7. When prompted about whether you are the account holder, click “Yes, I am.” 

8. Now select the payment type used when the purchase was made

9. Then from the available options select the reason you need a refund

10. After that, you will be asked whether the product is used or not

11. If your answer is yes, the refund won’t be possible

12. So, choose “No” to go to the next step

13. After that, you will be asked how long has it been since the purchase date

14. Finally, you have to provide the support ID to complete the process

How To Request A Refund On A PS4 Or PS5 Game

First, open a browser on your computer

1. Now visit playstation.com/en-us/support/store/ps-store-refund-request/

2. Then from the available options select “Request Refund”

3. If you were the owner of the account that was charged then select “Yes”

4. Then select the reason why you’d like a refund

5. After that select the reason why you’re returning the game

6. Then you will be redirected to a live agent

7. Finally, you have to provide the support ID to complete the process

What Qualifies For A Refund In The PlayStation Store?

In PlayStation, three content types are eligible for refunds: games and add-ons, subscriptions, and pre-orders. You will have 14 days before the date of purchase to request a refund. Moreover. there are some other conditions that you have to fulfill before you can get a refund in PlayStation. Full game purchases, in-game consumables, season passes, and any downloadable content is considered under the add-ons refund policy. For Add-ons, if you have already started to download or stream the game or add-on then you can’t qualify for the refund. But for a subscription, you can get a refund despite you’ve already started using the service. But in that case, the refund might be reduced. On the other hand, for pre-ordered games, you have two refund options depending on when you made the purchase. If your purchase date is over 14 days then you could request a refund until the content’s release date. However, if you pre-ordered a game or other content fewer than 14 days from its release date then you can still submit a refund request up to 14 days after the purchase date. When you ask for a refund, PlayStation usually sends the refund to the payment source you used to buy the item. However, if you make the payment with contact (MisterCash), Giropay, Ideal, Paysafecard, Postepay, Sofort, Yandex, mobile operator billing, etc. then the refund will be sent to your PS Store wallet.

FAQs About Can You Get A Refund If You Buy Games Online At The PlayStation Store

References:

https://www.playstation.com/en-us/support/store/ps-store-refund-request/
https://www.theverge.com/23005156/playstation-store-refund-how-to-sony

Last Updated on November 9, 2022 by Magalie D.