There are several easy ways to contact a seller on Amazon. Depending on if you’ve already placed an order with them or not, the process for connecting with a seller on Amazon varies. You can report an issue through the “Your Orders” page, ask a question through the seller’s page, or communicate through buyer/seller messaging.
While Amazon sells and ships many of its items directly, it also offers a variety of products through third-party sellers. If you have a question about one of these products or need to clear up an issue with an order, it’s often best to contact the seller directly. Fortunately, there are several simple ways to do this. You can ask a question through the seller’s page, report an issue through the “Your Orders” page, or communicate through buyer/seller messaging if you’ve been in touch with them before.
In addition to offering many of its own products for purchase, Amazon also allows third-party sellers to sell other people’s goods. So if you have any questions about a product that was sold through one of these third-party sellers, it’s best to email them directly. Some people have complained that the third-party listings are unclear or vague, but each seller on Amazon has their own contact link which you can use if you want more information regarding their products. But that’s not all! There are more ways you can contact a seller on Amazon. In this article, we’ll show you three ways to connect with a seller on Amazon. Let’s roll!
Ways To Contact A Seller On Amazon
Depending on if you’ve already placed an order with them or not, the process for connecting with a seller on Amazon varies.
Contacting A Seller On Amazon After You’ve Placed An Order
Step 1: Visit the Amazon website and log into your account.
Step 2: Tap “Returns & Orders,” at the top-right corner of the page.
Step 3: You’ll find your order in the list on the “Your Orders” page. Then, click the yellow button with “Problem with order”.
Step 4: Select a topic from the list on the next screen, under “What went wrong?”.
Step 5: Click “Contact seller” on the next page, under “What would you like to do?”.
Step 6: Choose an option in the “Select Reason” drop-down.
Step 7: Then, write your complaint or inquiry in the box that appears and click “Send.”
Contacting A Seller Before You Place An Order
Step 1: Click on the name of the seller on the product details page at the right-side panel under the “Add to Cart” and “Buy Now” buttons which are next to “Sold by.”
Step 2: Click “Ask a question” in the upper-right corner on the seller’s page,
Step 3: After step 2, the Seller Messaging Assistant will be displayed. Then, select the applicable selections that relate to your query in the chat window.
Step 4: A message box will be displayed where you can type a specific question and attach files after clicking through a few multiple-choice options.
Step 5: Click “Send Message” once you’ve typed your query/messages.
Contacting A Seller On Amazon In The Buyer/Seller Message Center
You can also directly access all your messages with sellers on Amazon. To view or reply to a conversation with a seller, you’ll need to go to the Buyer/Seller Message Center.
1. Go to the Amazon website and log into your account.
2. Hover your mouse over “Accounts & Lists” in the top-right corner and click “Account” under “Your Account” in the drop-down.
4. In the Message Center, click the tab for “Buyer/Seller Messages.”
5. Find and click on the message you want to view or reply to. To reply to a message, click “Reply” above that message.
Contacting A Seller On Amazon Using The Product Listing Page
Step 1: Locate the seller’s product listing. You can do this by visiting the Amazon website. Then, select the link to the product listing of your preferred product. If the seller has a storefront, you can also access the listing there.
Step 2: On the right side of the page, locate the seller’s name displayed next to “Sold by”. The “Buy Now” and “Add to Cart” buttons are located on the product page. After locating the link redirecting to the seller’s name, click on it and it will redirect you to the contact page of the seller.
Step 3: Locate the “Ask a Question” button, which is yellow after getting to the seller’s page. With this button, you will be able to send a direct message to the seller.
Step 4: Select a topic for your question or comment. To choose a subject for your inquiry, follow the prompts in the drop-down menu. The following include the subjects you can select; returns & refund policies, product details, shipping, and product customizations.
Step 5: Enter your message/queries in the text box. You’ll be directed to a new page as soon as you’ve selected the topic. There, you can type your message. We suggest you include some crucial details like the details of your inquiry, the order number of the product, and the name of the product.
Step 6: Click “send e-mail under the text box once you have typed your message. One good thing Amazon will do is send you a copy and after sending the message to the seller. Normally, it shouldn’t take more than 2 days before the seller responds. We suggest you make use of Amazon’s A to Z guarantee option in case you don’t hear from the seller after some days.
How Can Amazon Support Me?
To recover your account, the first thing to do is contact seller support. This is an excellent alternative to a phone call, as you will be able to clearly convey your situation via a chat box or e-mail. They understand that being locked out of your business account is frustrating and when it does happen, their network technicians are here to assist with a myriad of issues including password recovery!
If you come across problems related to payment issues or product listings getting deleted, Seller Support will help you with contacting the appropriate departments. There are multiple teams in Amazon, so be sure to make them aware of what you think your issue is and they should be able to get you on the right route.
Is Amazon Customer Service Great?
E-commerce is the main focus of the Amazon corporation. It has been the market leader in e-commerce since it started out way back when on July 5th, 1994. However, you should be prepared to wait up to thirty minutes on hold before being put through to a representative as this company is very big and also very popular which may lead to a few callers and/or email inquiries being placed at any one time so what takes minutes for some may take hours for others.
Most customers often prefer to contact customer service by Amazon phone number since it allows them to get things fixed right away. Amazon will often place your number on hold and ring you back as soon as one of their customer service agents becomes available. If you’d rather email Amazon, you can do so while being sure they might take a while to respond. This is wonderful for non-urgent issues.
Although Amazon sells and ships many of its items directly, there are also products available from third-party sellers who may not be selling their items through the main Amazon website but still on Amazon.com. If you have a query about one of these products or are having an issue with a seller please contact the merchant directly. We’ve started various ways of contacting a seller on Amazon above. We’ve reached the final session of this article.
Last Updated on August 5, 2022 by Ana S. Sutterfield
Magalie D. is a Diploma holder in Public Administration & Management from McGill University of Canada. She shares management tips here in MGTBlog when she has nothing to do and gets some free time after working in a multinational company at Toronto.