How Do I Get A Hold Of An Actual Person At UPS (UPS Customer Service)

Hold Of An Actual Person At UPS

If you need to get a hold of an actual person at the UPS customer service center, then you can contact UPS by phone 24 hours a day, 7 days a week. The toll-free number for that is 1-800-742-5877 (1-800-PICK-UPS). A UPS customer service representative can help solve any inquiries or concerns related specifically to package tracking

Key Takeaways

  • UPS is the fastest-growing package delivery company in the world with more than 7.2 million customers worldwide
  • If you have any issues pertaining to your shipments or other services provided by UPS then visit to talk with a qualified representative
  • If you want to get information about your shipment or if you have questions about tracking a number, call the toll-free number of the UPS

UPS Customer Service Numbers

UPS Customer Service Numbers

If you need help quickly, you can contact UPS by phone 24 hours a day, 7 days a week. The toll-free number for that is 1-800-742-5877 (1-800-PICK-UPS). A UPS customer service representative can help solve any inquiries or concerns related specifically to package tracking. Follow these steps to get to a UPS customer service representative as fast as possible:

Step 1:Dial 1-800-742-5877

Step 2:When the system starts asking you questions, press “0”.

Step 3: Once it starts asking again, press “0”.

Step 4: That’s all. No prompts or dozens of questions, just two little buttons.

Step 5: You should now be transferred to customer service. 


Some Tips And Shortcuts To Talk UPS Customer Service Representative Easily:

Even though it’s very quick and easy to call a domestic customer service number these days, you can never be too prepared before calling them. We thought you might find the following Phone center shortcuts useful to help you contact an organization in the United States.

1. If you want to get information about your shipment or if you have questions about tracking a number, call the toll-free number provided to you. When you reach the operator and say “Tracking”, they will ask for the tracking number of your package.

2. If you want to track a UPS shipment through one of the shipping services, such as UPS InfoNotice, you can contact the appropriate support line. Give the representative your UPS Tracking number and let them know exactly what service you need help with.

3. Using the shortcut you can easily send a package or schedule a pickup by calling on UPS Customer Service phone number and saying “Send a Package.” You can ask all of your questions without having to wait for an agent to pick you up. When you hear the prompt, just say “International Shipments” and you will be connected with someone who can answer all these things.

4. Lastly, if you need to place an order or if there is any previous existing order that needs to be addressed over the phone, then there is a direct line for this purpose at the number provided here in the introductory paragraph.

Contact UPS Freight Customer Service Numbers

Contact to following numbers if you have a query regarding the UPS Freight services;

1. For Truckload- 800-333-7400, 888-682-4652

2. For Air Freight-  800-443-6379 and

3. For Ocean Freight- 800-350-8440

 If you’re a merchant, it’s essential to be able to deal with any potential legal issues that may arise. This is why you need to check in regularly with your UPS representative and have him or her stay on top of these things. If you call the UPS Customer Service number and select the option for emergency support, there are agents specially trained in handling emergencies who will work hard to find solutions if your shipment has been delayed or lost in transit so that they can help you through every step of this process. 

 UPS Customer Service Email Address

 UPS Customer Service Email Address

If you have a question or query for which you are not looking to receive an immediate response, on the other hand, should anyone want to mail information concerning your inquiry in detail, simply check UPS’s official site and locate the “Contact us” option? 

UPS Customer Service Complaints

UPS complaint number:: You can call on 1-800-742-5877 for all your general complaints. This number is available 24 hours and 7 days a week in order to make as many people happy as possible.

Follow These Points While Using UPS Customer Service:

1. When you are making a call to UPS representatives or mailing them, it’s crucial that you make it absolutely clear what the problem is. By explaining your issue thoroughly, they will have all of the information necessary to help you with your inquiry and get back to you with a solution quickly.

2. Always keep all the facts and information intact before filing the complaint.

3. After submitting your complaint don’t forget to ask for the complaint number.

4. Always use positive language while communicating with the UPS Employee.

5. Be patient while waiting to give them enough time to solve your problem.

What Can’t Be Resolved With a Call to UPS Customer Service?

Through telephone conversations are a good way to go about things, there are some tasks that truly benefit from face-to-face interactions. Organizing physical shipments, for example, can be done easily over the phone but may require you to visit UPS on Olympic Boulevard or to print out a shipping label at home and then drop it off at the nearest UPS dropbox.

If you’re filing a claim with UPS because something was damaged – either in transit or otherwise – physically bringing the box or item to them may be necessary. However, if you simply want to know that something is damaged without sending anything, one may be able to guide you to a location where you can meet with a UPS representative and fill out all the limitations of your case there.

What Should You Do If You Have an Unsuccessful Call with UPS?

We all hate dealing with a company that makes us feel like our problems aren’t theirs to deal with. At the end of the day, it’s your money and you should be able to take care of yourself if you want to or have a problem they’re not willing or able to help with. So when you run into situations like this, let’s say you get hung up on and then have trouble getting back through to someone — don’t beat yourself up! You have options other than just taking abuse or waiting around for them later in the day:

1. Take a few minutes to revise the notes you took during your initial phone call with UPS customer service, and compare them to the other notes you jotted down. If you didn’t make any notes during your call, go back to that first call, and play the audio recording. This way you can get the information about what happened at hand and be able to strengthen it further so when you go ahead with your escalation of this case which we all have confident will send shivers down their spine.

2. Once you feel comfortable doing so, please contact UPS back. The next available representative will be able to better understand your concerns and help you out.

3. If you don’t get through the first time when calling UPS, remember that you can submit a transcript of your conversation via its Contact Us contact form. This way, it’s easier to report any problems if something goes awry later on when speaking to a real representative.

4. You may be able to visit a UPS Customer Center and ask about your concerns with the staff there.


We’ve discussed some ways to contact UPS in the case of an issue related to any online or offline services they provide. This includes contacting them in the event of a technical problem with tracking, shipping rates, or even just a change in the address where you need to provide updated information. 


Last Updated on November 9, 2022 by Magalie D.

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