Complaining about a UPS driver is a simple process and there are many ways you can do it. The easiest way is to call the UPS customer care service at 1-800-742-5877 and talk with a customer care representative. You can also file a written complaint and send it to UPS Customer Service Department via mail. Or, you can visit the nearest UPS warehouse and talk with the local UPS manager about the UPS driver.
Key Takeaways
- You will be surprised to know that, in the USA more than 50% of UPS complaints are about UPS drivers
- You will need two pieces of information to complaint against a UPS delivery driver: the truck’s plate number and the 1Z number (if the parcel is delivered)
- You can call the local UPS center’s customer support and then talk with the on-road supervisor and file a complaint
- If you have filed a written complaint to UPS but UPS doesn’t resolve your problem then you can sue UPS in small claims court
Filling a Complaint against a UPS Delivery Driver
In order to file a complaint against an errant UPS driver, you must have the truck’s plate number and if your parcel is delivered then the 1Z number. If you don’t have the truck’s plate number then the 1Z number will do the job because this information can easily identify which DIAD scanned it and which driver has delivered the parcel. Once, you have this information, you should call the local UPS center’s customer support and then talk with the on-road supervisor and file a complaint. If the driver’s behavior doesn’t change after the complaint then you should file a corporate complaint against the driver. While filling out the complaint, you should include the below information –
- Date of filling the complaint;
- Name and surname of the complainant
- Address of the complainant
- The object of and justification for the complaint
- If the complaint is about compensation for the damage then the amount of the claim
- If the complaint is about the UPS driver then the vehicle number and parcel number
- Date and place of shipment drop-off
- Courier shipment number
- Signature of the courier shipment number (If the complaint is lodged on paper)
Documents Required While Submitting a Complaint at UPS
If you are planning to submit a written complaint at UPS then you have to submit some documents with your complaint. They are –
- A proof of drop-off
- If you made a cash payment then the money receipt
- If you are filing a claim then the document that will support your claim amount
- You might need to enclose the parcel packaging with the written complaint
- Declaration of the sender
- Copy of the protocol drafted by UPS
- Declaration regarding the discovery of the courier shipment, etc.
How to Sue UPS in Small Claims Court
If you have filed a written complaint to UPS but UPS doesn’t resolve your problem then you can sue UPS in small claims court. You can use UPS within 60 days of the incident and UPS will get 30 days to respond to the problem. However, before suing UPS, you have to draft and issue a demand letter against UPS that you are taking legal action against the company. While drafting the demand later, you should include the following information –
- The full name of the company (United Parcel Service)
- Date when the problem occurred
- Your contact information:
- Full Name
- Address
- Phone number
- A proposed solution to the problem
After filling the complaint, if UPS doesn’t respond or doesn’t solve the problem then you have to file a claim in the local claim court within 60 days of the letter being sent.
UPS Customer Support Numbers
| Support Service | Phone Number |
| UPS service phone number | 1-888-742-5877 |
| UPS international service phone number | 1-866-782-7892 |
| TTY/TDD Access for Hearing Impaired | 1-800-833-0056 |
| International Import/Export Services | 1-800-782-7892 |
| UPS Supply Chain Solutions | 1-800-742-5727 |
| UPS Email Address | [email protected] |
| Tweet UPS Customer Care | https://twitter.com/upshelp |
FAQs about How Do I Complain about a UPS Driver
Can UPS drivers call you?
Yes, UPS drivers can call you. Most of the time, the UPS driver calls the customer to provide the tracking number of the package and verify the address. You can easily verify the tracking number on the UPS Website.
How do I report a UPS package not delivered?
You can call 1 (800) 275-8777 or (800) 222-1811 and report the missing package to the UPS customer agent. Before reporting a missing package, make sure you check the neighbors; whether they have received the package or not. You should wait 2/3 days for the package to arrive before filling a report to UPS.
Does UPS take pictures of delivery?
Yes, the UPS delivery man usually takes a photo of the package after delivering it. This image will help you mind out the exact location where your package was placed.
What time does UPS usually come around?
The UPS delivery hours are from 9:00 a.m. to 7:00 p.m. So, you can expect UPS any time between 9:00 a.m. and 7:00 p.m. UPS can’t provide a specific delivery time within that window!
How long does it take UPS ground to deliver a package?
Usually, it takes 1 to 5 business days for UPS Ground to deliver a package. You can easily track your package free 24/7 from the UPS official website.
References:
https://www.ups.com/assets/resources/media/en_GB/Procedura_Reklamacyjna.pdf
https://www.ups.com/us/en/support/contact-us.page
Last Updated on November 9, 2022 by Magalie D.
