Zappos is the oldest show store that focused on shoes for many years. But recently it has extended its inventory and started offering clothing for men and women as well as other accessories. However, does, Zappos have high-quality products and shoes to match the tests of its customers as well as what’s about the legitimacy of this shopping platform. Read this detailed review of Zappos.Com to find out!
Jump To A Section
- 1 What Is Zappos?
- 2 List Of Products Available At Zappos
- 3 List Of Brands Available At Zappos
- 4 Shipping Policy Of Zappos
- 5 Return, Refund, And Exchange Policy Of Zappos
- 6 Is Zappos Legit Or Scam?
- 7 Customer Reviews Of Zappos
- 7.1 Positive Customer Reviews of Zappos
- 7.2 Negative Reviews of Zappos
- 8 Final Verdict
What Is Zappos?
Zappos.com is a renowned American online shoe and clothing platform established in 1999 by Nick Swinmurn. Zappos mainly focuses on shoes but they also sell clothing, handbags, accessories, and more. Zappos is well-known for selling high-quality products from top brands at an affordable price. Some of the popular brands you will find on Zappos are Abercrombie & Fitch, Free People, Steve Madden, Adidas, et. The main aim of Zappos is to inspire the world by showing it’s possible to simultaneously deliver happiness to customers, employees, vendors, shareholders, and the community in a long-term, sustainable way. So, every day Zappos add new styles to help its loyal customers keep up with the latest trends and styles.
List Of Products Available At Zappos
|Products For Women||Products For Men|
|Sneakers & Athletic|
Clogs & Mules
Boots & Booties
Shirts & Tops
Jeans & Denim
Underwear & Intimates
Coats & Outerwear
Bags & Handbags
|Sneakers & Athletic|
Shirts & Tops
Coats & Outerwear
Hoodies & Sweatshirts
Big & Tall
Sunglasses & Eyewear
Ties & Pocket Squares
Blue Light Glasses
List Of Brands Available At Zappos
|A Leading Role|
Abercrombie & Fitch
Abercrombie & Fitch Shoes
ACE Work Boots
Bebe au Lait
BECCA by Rebecca Virtue
BedHead Pajamas Kids
Calvin Klein Kids
Calvin Klein Underwear
Bernie Mev. Kids
Betsy & Adam
BILLY Footwear Kids
Athletic Propulsion Labs (APL)
Avec Les Filles
Avenger Work Boots
Hanes Ultimate Baby
Shipping Policy Of Zappos
Zappos.Com has an excellent shipping policy. They offer free shipping for all orders regardless of order amount. So, you don’t have to worry about any minimums or exclusions. Moreover, if you become a Zappos VIP then you will be able to get free expedited shipping. Zappos ships anywhere in the United States including all the US territories and military APO/FPO addresses. Zappos has three shipping options, so you can choose one according to your requirement.
Return, Refund, And Exchange Policy Of Zappos
You will be surprised to know that in Zappos, returning is free from anywhere in the United States! If you are not satisfied with the product or if the product is damaged or it has a defect then you can return your products for a 100% refund within 365 days of purchase. However, the return must have been unworn with the original tags attached as well as with the original packaging. So, if your product doesn’t qualify for these three conditions then the product might not qualify for a refund. Zappos also has an exclusive exchange policy. You can exchange a product on Zappos instead of returning it. Certain types of products are exchangeable at Zappos. If your product qualifies for exchange then you will see an option in your order under your Zappos.com account, or you won’t. Then from that option, you will be able to initiate the exchange request.
Is Zappos Legit Or Scam?
Zappos is a 100% legit online shopping platform and there is no question about the legitimacy of this fashion store. Currently, Zappos is owned by Amazon.Com which is a worldwide reputable brand. Moreover, Zappos has excellent shipping, return, refund, and exchange policy. Zappos offers free shipping for orders of any amount as well as a 365-day return policy. These are positive signs that indicate Zappos is not a scam. Besides, most of the customer reviews of Zappos are positive and customers are happy with the product quality and customer service. So. overall, Zappos is a great platform for online shopping.
Customer Reviews Of Zappos
Positive Customer Reviews of Zappos
P MB Said –
“Honestly reading some of these reviews made me hesitant to order from Zappos in the first place, but I really wanted to purchase the Sam Endelman Larina Tall Boot which was sold out on the actual website. I’m not sure where the disconnect is for some customers, but I had zero problems with my purchase. I made the purchase on 12/30/21 and received my product on 1/4/22 which was a day earlier than expected. Received an email confirmation and was able to track shortly thereafter.”
Roberta Said –
“I have been a Zappos customer for years. Their customer service is above and beyond. What a fantastic company!”
Kevin Said –
“I ordered shoes a size too big. I realized they were too big when they came. I called Zappos and they picked up within 5 seconds. What followed was the most incredible customer service I have experienced. They answered many questions of mine and set up the simplest exchange process. They even ordered the new ones for me with a gift card so I didn’t have too much credit card activity. The woman on the line was very friendly. Best customer service ever!”
Gjon Berisha Said –
“The best shoe company In the world the level of service is beyond and above, the way they treated me is the best in any industry out there. two times I needed their assistance and both times have supremely worn cordial and professional.”
Matthew R. Said –
“I’m surprised to see Zappos with such mediocre reviews here on TrustPilot. I’ve never had less than an excellent experience with their website, selection, quality, and customer service.”
Jeff S. Said –
“Excellent customer service. Bought many shoes there before and had issues with only a few. They were able to resolve my issues and left me happy.”
Frances Eugene Said –
“Always a great experience. I have only purchased shoes but am a long-time customer. I have bunions and other feet problems so their quick ship and easy returns are awesome.”
Salma Ullah Said –
“Super-fast shipping, and great customer service! Loved how I can get brand-name sneakers for such an affordable price, with free, and fast shipping. Thank you!”
Christine Morrison Said –
“Just ordered from Zappos for the first time. The shoes I ordered were out of stock in my color/size combo from every other place I looked. The Zappos price was in line with all other stores. Shipping was insanely fast – I ordered late in the day Friday and they delivered Sunday morning! I will definitely order from Zappos again!”
Negative Reviews of Zappos
Tom Hoyt Said –
“After two badly handled purchases and deliveries, the first one arrived a week late and the product was good. The second purchase never arrived. My advice, don’t purchase from Zappos, they have no idea what they’re doing.”
Elizabeth Lauren Said –
“They had a fake verification process and wanted me to conference with my bank while the clock was ticking on my holiday shipping. Ordered the same stuff from brooks and got a free shirt and no hassle!”
Jesse Wilson Said –
“I ordered a product 1 month ago and it still hasn’t been shipped. The Support rep claims that it’s because of a high volume of daily orders coming in these days. They’re unable to estimate when the product will be shipped. They should have just shown the product as being out of stock, and I wouldn’t have ordered it.”
Finally, Zappos is a safe and legit platform for online shopping. Though they have some negative feedback from the customers but that doesn’t diminish the fact that Zappos has some of the highest customer ratings. So, have you made any purchases from Zappos before? If so, then feel free to share your shopping experience with our readers!
Last Updated on August 5, 2022 by Ana S. Sutterfield
Magalie D. is a Diploma holder in Public Administration & Management from McGill University of Canada. She shares management tips here in MGTBlog when she has nothing to do and gets some free time after working in a multinational company at Toronto.