Billing Address could not be Verified – How to Fix this Issue

Billing Address could not be Verified

If you are a credit or debit card user then you might be familiar with the “address could not be verified” problem. Usually, this type of problem occurs when you want to make a payment using a credit or debit card. The main reason for this type of problem is the contact information (address) that you have provided while making the payment is incorrect and it doesn’t match with the credit card issuing bank’s information. You have to provide the information that matches the information of your credit or debit card or the problem will occur again.

What is Address Verification System?

Address Verification System (AVS) is a type of fraud prevention system that is used by the card issuing companies to stop fraudulent activities using credit or debit cards. When you use your credit or debit card to make a payment, this system verifies the billing address for all payments. Usually, the address check is done by the bank or the card issuing company. You should keep in mind that the payment processor doesn’t verify the billing address. If you see any AVS error message while making a payment then it means the bank or the card issuing company did not verify the billing address that you have entered for the card.

What is a Billing Address?

A billing address is a type of address that is assigned by a credit card issuing company against a card. The billing address is different from the shipping address. A shipping address is required when you have ordered something online. On the other hand, the bank or the card issuing company requires a billing address to receive credit card statements, billing information, etc. Moreover, the bank or the card issuing company uses the billing information to verify a payment. If the billing information doesn’t match then you will see the AVS error message.

How to Fix the “Billing Address could not be Verified” Error

If you are trying to add your debit or credit card and seeing the billing address error message then it means you have provided the wrong billing address. In this type of situation, you can follow the below steps to solve this error –

  • First, check the credit card statement and find out the billing address on the statement; now use the billing address and see if the error removes
  • If you don’t have a credit card statement then you should contact the card-issuing company directly online or over the phone and collect the billing address
  • While providing the billing address make sure you use the correct spelling and it matches the information provided on the banking and credit card account
  • If there are any spelling mistakes then you should contact the card-issuing company and fix the error
  • If your billing address has a second line then make sure to input that information in the second line instead of the first line

Customer Service Number of Different Card Issuing Company

Name of the CompanyNumber
American Express1-800-528-4800
Bank of America1-800-432-1000
Capital One1-800-227-4825
Chase1-800-935-9935
Citi1-800-950-5114
Discover1-800-347-2683
U.S. Bank1-800-872-2657
Wells Fargo1-800-956-4442

How to Change the Billing Address of a Credit Card

Billing address is very important information for a credit card and without correct billing information, you won’t be able to add a debit or credit card for online payment. If you need to change the billing address of your credit or debit card then there are quite a few ways you can do it. You can change the billing address from the card issuing company’s website or from the mobile app. You just have to log in to your account and from the profile section, you will be updating the billing address automatically. Or, you can also call the customer service of the card issuing company and then update the billing information. You have to provide some information to verify your identity and then the agent will change your billing information. On the other hand, if you use a mailing service to pay your credit card bill then you can write your new address along with your credit card payment. The card issuing company then updates your billing information. Or, you can physically visit the nearest bank branch and change the billing address in person.

FAQs about Billing Address could not be Verified – How to Fix this Issue

Why does it say my card can’t be verified?

There are quite a few reasons your cart can’t be verified. If you have entered the wrong billing address, phone number, or card number then you won’t be able to verify your card. Moreover, if there is any server problem then you can face this type of error. Make sure your internet connection is ok while verifying your card.

How do banks verify your address?

In order to verify an address, banks want various documents like a driver’s license, passport, bank statements, utility bills, etc. Banks use these documents as proof of address and then verify the address.

What happens if a billing address is wrong?

If you provide the wrong billing address then you won’t be able to add your credit or debit card and make any online payment. Moreover, you won’t be able to verify your credit or debit card and can’t use your card anywhere!

Why is my billing address being declined?

If you are trying to verify your credit or debit card and if the billing address is declined then it means you have provided the wrong billing address. Or the billing address you have provided doesn’t match with the billing address of the card. In this type of situation, you should contact the card-issuing company and fix the problem. You can’t use your credit card if the billing address is incorrect.

References:

https://www.facebook.com/business/help/117436665006742
https://support.frontgatetickets.com/s/article/It-says-my-billing-address-did-not-match-and-my-order-was-declined-but-I-am-still-being-charged

Last Updated on August 7, 2022 by Ana S. Sutterfield

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