BooHoo Review 2022: Is This Online Store Legit Or A Scam?

BooHoo Review

BooHoo is a fashion company that later turned into an online store for women’s and men’s fashion. This is a global company and become a popular international shopping site thanks to its low price and various discounts. But is Boohoo legit and trustworthy? Keep reading this article to know details about BooHoo!

What Is BooHoo?

What Is BooHoo

Established in 2006, BooHoo is a popular shopping platform that gained massive popularity during the COVID – 19 pandemics. It now become one of the world’s fastest-growing online shopping stores that provide high-quality fashion products to its customers at affordable prices. Mahmud Kamani and Carol Kane are the founders of BooHoo and this shopping platform is now operated by the Boohoo Group Plc. BooHoo operates its business in the UK, US, Europe, and Australia. The main aim of this company is to make fashion accessible and fun.

Overview Of BooHoo

FoundedCarol Kane and Mahmoud Kamani
OwnerMahmoud Kamani
LocationDale Street, Manchester, United Kingdom
Customer service Contact[email protected]

Products Available At BooHoo

Two-Piece Sets
Coats & Jackets
Jumpsuits & Rompers
Sweaters & Cardigans
Hoodies & Sweatshirts
SkirtsShirts & Blouses
Suits & Tailoring
Plus Size Dresses
Plus Size Summer Clothes
Plus Size Kimonos
Plus Size Boho Clothing
Plus Size Two Piece Sets
Plus Size Party Outfits
Plus Size Jeans
Plus Size Lingerie
Plus Size Pants
Plus Size Skirts
Plus Size Accessories
Plus Size Occasion Wear
One Shoulder Tops
Cut Out Tops
Smock Tops
Backless Tops
Prom Dresses
Occasion Dresses
Graduation Dresses
Cocktail Dresses
Formal Dresses
Kentucky Derby Dresses
Going Out Dresses
Occasion Accessories
High Heels
Bridal Shop
Wedding Guest Outfits
Wedding Guest Jumpsuits
Bridal Shower Dresses
Bride Robes
Bride Pajamas
Bachelorette Party
Wide Width Shoes
Knee High Boots
Sock Boots
Party Shoes
Chunky Boots
Casual Tops
Plus Size Rompers & Jumpsuits Plus Size Sleepwear
Plus Size T-Shirts
Plus Size Workout Clothes
Midi Dresses
Maxi Dresses
Mini Dresses
Bodycon Dresses
Long Sleeve Dresses
Wrap Dresses
Black Dresses
Sweater Dresses
Blazer Dresses
White Dresses
Skater Dresses
Smock Dresses
Summer Dresses
T-Shirt Dresses
Shirt Dresses
Pinafore Dresses
Halter Dresses
Graphic T-Shirts
Crop Tops
Lace-Up Heels
Tank Tops
Wrap Tops
Halter Tops
Off The Shoulder Tops

Shipping Time And Cost Of BooHoo

Below are the details of BooHoo shipping cost and time – 

Shipping OptionShipping TimesShipping Cost
USA Standard Shipping8 – 10 business days$9.99 per order
USA Express Shipping3 – 4 business days$14.99 per order
UPS Access Point Express Collection3 – 4 business days$13.00

Return And Refund Of BooHoo

If you have purchased a product from BooHoo and you are not happy with the product quality or the product is damaged then there is nothing to worry about. BooHoo has a return policy and it allows customers to return the items. However, there are some restrictions about returning the products – 

1. All purchases can be returned within 30 days after receiving the package; except swimwear, underwear, panties, bags, and accessories

2. The returned item must be unused, undamaged, and in original packaging, as well as all the items in the package must be intact

3. If the package is not in the actual condition, then the buyer is responsible for all incurred fees and no refund will be issued

4. The Buyer is responsible for the return shipping fee

Purchase Not Eligible For Return – 

1. Final sale/Clearance item(s) is not eligible for return

2. Swimwear, underwear, and panties cannot be returned or exchanged

3. Swimwear can only be returned if it is defective/damaged or is a wrong delivery

Steps To Make A Return On BooHoo – 

1. First, you have to log in to your BooHoo account

2. Next, click on the “Tracking Order” feature at the bottom menu of our home page

3. Then you have to enter your Email Address and Order Number

4. Now, next to each order there is a “Return” button in the specific order

5. Click on the “Return” button to submit the return request

6. Next, you will receive authorization and a return address via email within 48 hours

7. Once you place the return request, it might take 3 to 5 business days to process your returns

8. When your return request is processed you will receive a confirmation email

Payment Methods Supported By BooHoo

Below are the payment methods supported by BooHoo – 

1. Visa

2. MasterCard

3. American Express 

4. PayPal 

5. Apple Pay

6. Discover card 

7. Klarna

8. Clearpay

9. Laybuy

10. Zip Pay

Pros And Cons Of Shopping At BooHoo

Pros of Shopping at BooHooCons of Shopping at BooHoo
Wide range of products availableNo cash on delivery
The price of the products is affordableNo exchange available
Return and refund availableNo free shipping
Discount available for various productsNo returns for cosmetics
Supports a variety of payment methodsPoor customer service

Is BooHoo Legit Or A Scam?


BooHoo is a legit fashion store and they are in the business for more than 16 years. If BooHoo was a scam, then they won’t continue the business for that long. Moreover, they also work with various charitable organizations. Recently they have a Boohoo charity program and they have raised over $47,000! They also work with Teenage Cancer Trust which also indicates that BooHoo is also legit. Furthermore, BooHoo group is a public company so you will find more information about the company on the stock exchange. Moreover, it is also listed in the London Stock Exchange in 2014 which also indicates the legitimacy of this fashion store.

Customer Reviews Of BooHoo.Com

Positive Reviews Of BooHoo

Yasmin Said – 

“I ordered some items from boohoo. The item was returned to sender (which was completely my fault, I forgot to put the company name in the address). I messaged boohoo on Facebook and a lovely lady called Katie got back to me really quickly and immediately issued me a refund. Thanks, Katie you’re a star!”

Jaime-Lee Knight Said – 

“A bit too difficult to speak to an actual person. You have to rely on the automated bot to decide when you can speak to a person. However, once I finally got through Jayne was brilliant and sorted the issue really fast.”

Paris Angell Said – 

“Ordered 5 items for next day delivery as always the items arrived the next afternoon, sadly one item was missing; I went online and had a virtual conversation with ”Jayne Y” and within minutes the item had been reordered for next day delivery by her. quick friendly and very efficient service. I love Boohoo.”

Katy Sherwood Said – 

“I ordered a coat, but unfortunately the zip was faulty and it kept undoing from the bottom up! Despite getting in touch quite late, they agreed to a return or exchange. Jayne Y was really helpful – thank you!”

Heidi Said – 

“I have shopped a boohoo a lot and never received a faulty item. However, a top I ordered had a hole where the stitching was missed. Disappointing but not a big deal. I had a chat on the boohoo website with Jayne in customer services and she sorted the issue quickly without any fuss. This is why I will always use boohoo!”

Negative Reviews Of BooHoo

Jenny Sabban Said – 

“I placed an order for a few loungewear sets and so I set up a boohoo account. I had paid for the items before I realized that the website automatically signs you up to boohoo premier next day delivery for £13. The only way to contact them about this is by email. The ‘Layla live chat’ on the website is just automated responses that don’t match my query.”

Lee Ruu Said – 

“These lace-up ankle boots lived their life for 2 weeks only and then the soles decided to snap in the middle. The quality is appalling, I did not expect the boots to come apart after 2 weeks of wearing them. Absolutely gutted I spent so much money on the black pair of crap.”

Muranyi Bianca Said – 

“Very bad quality. I have ordered 2 dresses and they look nothing like the picture. There are details on the dress in the picture that are nowhere to be found on the actual dress. I notified the customer service and I wrote it on the note when I sent them back but I only received the money back on the dress itself. While I paid the amount of the dress on transportation back and forth. Very disappointing.”

Final Verdict

Finally, it is very common for an online shopping platform to have negative reviews from the customers but it doesn’t mean that the platform is a scam. BooHoo does have some negative reviews but the number is very few compared to the positive feedback from the customers. So, it indicates that BooHoo is a trustworthy and legit platform.


Last Updated on August 5, 2022 by Ana S. Sutterfield

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