BooHoo Review 2022: Is This Online Store Legit Or A Scam?

BooHoo is a fashion company that later turned into an online store for women’s and men’s fashion. This is a global company and become a popular international shopping site thanks to its low price and various discounts. But is Boohoo legit and trustworthy? Keep reading this article to know details about BooHoo!

What Is BooHoo?

Established in 2006, BooHoo is a popular shopping platform that gained massive popularity during the COVID – 19 pandemics. It now become one of the world’s fastest-growing online shopping stores that provide high-quality fashion products to its customers at affordable prices. Mahmud Kamani and Carol Kane are the founders of BooHoo and this shopping platform is now operated by the Boohoo Group Plc. BooHoo operates its business in the UK, US, Europe, and Australia. The main aim of this company is to make fashion accessible and fun.

Overview Of BooHoo

Official Website	boohoo.com
Founded	Carol Kane and Mahmoud Kamani
Owner	Mahmoud Kamani
Location	Dale Street, Manchester, United Kingdom
Customer service Contact	[email protected]

Products Available At BooHoo

Two-Piece Sets Tops Dresses Coats & Jackets Pants Jumpsuits & Rompers Sweaters & Cardigans Hoodies & Sweatshirts Jeans Denim Sweatpants Tracksuits Loungewear SkirtsShirts & Blouses Suits & Tailoring Blazers Sleepwear Shorts Lingerie Swimwear Activewear Plus Size Dresses Plus Size Summer Clothes Plus Size Kimonos Plus Size Boho Clothing Plus Size Two Piece Sets Plus Size Party Outfits Plus Size Jeans Plus Size Lingerie Plus Size Pants Plus Size Skirts Plus Size Accessories Plus Size Occasion Wear

One Shoulder Tops Cut Out Tops Bralettes Smock Tops Backless Tops Prom Dresses Occasion Dresses Graduation Dresses Cocktail Dresses Formal Dresses Kentucky Derby Dresses Going Out Dresses Occasion Accessories High Heels Beauty WEDDING AND BRIDAL Bridal Shop Wedding Guest Outfits Wedding Guest Jumpsuits Bridal Shower Dresses Bride Robes Bride Pajamas Bachelorette Party Boots Heels Sandals Sneakers Flats Wide Width Shoes Knee High Boots Sock Boots Party Shoes Chunky Boots Casual Tops

Plus Size Rompers & Jumpsuits Plus Size Sleepwear Plus Size T-Shirts Plus Size Workout Clothes Midi Dresses Maxi Dresses Mini Dresses Bodycon Dresses Long Sleeve Dresses Wrap Dresses Black Dresses Sweater Dresses Blazer Dresses White Dresses Skater Dresses Smock Dresses Summer Dresses T-Shirt Dresses Shirt Dresses Pinafore Dresses Halter Dresses Graphic T-Shirts T-Shirts Crop Tops Hoodies Sweatshirts Lace-Up Heels Tank Tops Camisoles Wrap Tops Halter Tops Off The Shoulder Tops

Shipping Time And Cost Of BooHoo

Below are the details of BooHoo shipping cost and time – 

Shipping Option	Shipping Times	Shipping Cost
USA Standard Shipping	8 – 10 business days	$9.99 per order
USA Express Shipping	3 – 4 business days	$14.99 per order
UPS Access Point Express Collection	3 – 4 business days	$13.00

Return And Refund Of BooHoo

If you have purchased a product from BooHoo and you are not happy with the product quality or the product is damaged then there is nothing to worry about. BooHoo has a return policy and it allows customers to return the items. However, there are some restrictions about returning the products – 

1. All purchases can be returned within 30 days after receiving the package; except swimwear, underwear, panties, bags, and accessories

2. The returned item must be unused, undamaged, and in original packaging, as well as all the items in the package must be intact

3. If the package is not in the actual condition, then the buyer is responsible for all incurred fees and no refund will be issued

4. The Buyer is responsible for the return shipping fee

Purchase Not Eligible For Return – 

1. Final sale/Clearance item(s) is not eligible for return

2. Swimwear, underwear, and panties cannot be returned or exchanged

3. Swimwear can only be returned if it is defective/damaged or is a wrong delivery

Steps To Make A Return On BooHoo – 

1. First, you have to log in to your BooHoo account

2. Next, click on the “Tracking Order” feature at the bottom menu of our home page

3. Then you have to enter your Email Address and Order Number

4. Now, next to each order there is a “Return” button in the specific order

5. Click on the “Return” button to submit the return request

6. Next, you will receive authorization and a return address via email within 48 hours

7. Once you place the return request, it might take 3 to 5 business days to process your returns

8. When your return request is processed you will receive a confirmation email

Payment Methods Supported By BooHoo

Below are the payment methods supported by BooHoo – 

1. Visa

2. MasterCard

3. American Express 

4. PayPal 

5. Apple Pay

6. Discover card 

7. Klarna

8. Clearpay

9. Laybuy

10. Zip Pay

Pros And Cons Of Shopping At BooHoo

Pros of Shopping at BooHoo	Cons of Shopping at BooHoo
Wide range of products available	No cash on delivery
The price of the products is affordable	No exchange available
Return and refund available	No free shipping
Discount available for various products	No returns for cosmetics
Supports a variety of payment methods	Poor customer service

Is BooHoo Legit Or A Scam?

BooHoo is a legit fashion store and they are in the business for more than 16 years. If BooHoo was a scam, then they won’t continue the business for that long. Moreover, they also work with various charitable organizations. Recently they have a Boohoo charity program and they have raised over $47,000! They also work with Teenage Cancer Trust which also indicates that BooHoo is also legit. Furthermore, BooHoo group is a public company so you will find more information about the company on the stock exchange. Moreover, it is also listed in the London Stock Exchange in 2014 which also indicates the legitimacy of this fashion store.

Customer Reviews Of BooHoo.Com

Positive Reviews Of BooHoo

Yasmin Said – 

“I ordered some items from boohoo. The item was returned to sender (which was completely my fault, I forgot to put the company name in the address). I messaged boohoo on Facebook and a lovely lady called Katie got back to me really quickly and immediately issued me a refund. Thanks, Katie you’re a star!”

Jaime-Lee Knight Said – 

“A bit too difficult to speak to an actual person. You have to rely on the automated bot to decide when you can speak to a person. However, once I finally got through Jayne was brilliant and sorted the issue really fast.”

Paris Angell Said – 

“Ordered 5 items for next day delivery as always the items arrived the next afternoon, sadly one item was missing; I went online and had a virtual conversation with ”Jayne Y” and within minutes the item had been reordered for next day delivery by her. quick friendly and very efficient service. I love Boohoo.”

Katy Sherwood Said – 

“I ordered a coat, but unfortunately the zip was faulty and it kept undoing from the bottom up! Despite getting in touch quite late, they agreed to a return or exchange. Jayne Y was really helpful – thank you!”

Heidi Said – 

“I have shopped a boohoo a lot and never received a faulty item. However, a top I ordered had a hole where the stitching was missed. Disappointing but not a big deal. I had a chat on the boohoo website with Jayne in customer services and she sorted the issue quickly without any fuss. This is why I will always use boohoo!”

Negative Reviews Of BooHoo

Jenny Sabban Said – 

“I placed an order for a few loungewear sets and so I set up a boohoo account. I had paid for the items before I realized that the website automatically signs you up to boohoo premier next day delivery for £13. The only way to contact them about this is by email. The ‘Layla live chat’ on the website is just automated responses that don’t match my query.”

Lee Ruu Said – 

“These lace-up ankle boots lived their life for 2 weeks only and then the soles decided to snap in the middle. The quality is appalling, I did not expect the boots to come apart after 2 weeks of wearing them. Absolutely gutted I spent so much money on the black pair of crap.”

Muranyi Bianca Said – 

“Very bad quality. I have ordered 2 dresses and they look nothing like the picture. There are details on the dress in the picture that are nowhere to be found on the actual dress. I notified the customer service and I wrote it on the note when I sent them back but I only received the money back on the dress itself. While I paid the amount of the dress on transportation back and forth. Very disappointing.”

Final Verdict

Finally, it is very common for an online shopping platform to have negative reviews from the customers but it doesn’t mean that the platform is a scam. BooHoo does have some negative reviews but the number is very few compared to the positive feedback from the customers. So, it indicates that BooHoo is a trustworthy and legit platform.

References:

https://www.influenster.com/reviews/boohoo
https://www.bbb.org/us/ca/los-angeles/profile/online-retailer/boohoocom-usa-inc-1216-1266564/customer-reviews

Last Updated on August 5, 2022 by Ana S. Sutterfield