Sam’s Club Return Policy On Mattress (Explained!)

Sam's Club Return Policy On Mattress

Sam’s Club only allows returns within 30 days of the original purchase date of the mattress and only under very specific circumstances. Customers who want to return their bed are responsible for packing up the bed without a receipt and delivering it to a federally approved importer. The store will not accept a physical mattress from customers or provide reimbursement for its return.

Key Takeaways

  • Sam’s Club is the leading member-only warehouse club where you can find items for your everyday needs at affordable prices
  • Sam’s Club offers consumers a wide selection of different types of mattresses to choose from
  • Sam’s Club offers a 100% Satisfaction Guarantee for all of the products and services sold
  • If you purchase a mattress online at Sam’s Club then there are two return options available: return in-store or via the mail

Sam’s Club Mattress Return Policy In 2022

Sam’s Club Mattress Return Policy In 2022

Sam-Club is an American chain of retail membership warehouses owned and operated by Walmart Inc., founded in 1983. All Sam’s Club locations now sell both products online and in-store, with different items offered at the various club locations around the country. Returns are free and can be made within 30 days of purchase. 

Today, we’re going to discuss Sam’s Club’s return policy on mattresses you’ve just bought in-store or on their website. You’ll also get to know whether it would be possible to return mattresses without a receipt, information about special services, and helpful hints as well.

What Is Sam’s Club’s Mattress Return Policy?

What Is Sam’s Club’s Mattress Return Policy

Overall, Sam’s Club is a membership store that offers some very lenient return policies. However, mattress purchases are not subject to the same conditions as other products. Sam’s Club offers 100% Satisfaction Guarantee for all of the products and services sold. So if you find that a mattress bought from one of their warehouses does not suit your individual needs, make sure you bring this issue to their attention as soon as possible. 

Any cancelled or rejected orders must be shipped back to the warehouse within 30 days after the original purchase date. The contents will then be inspected by an in-house specialist in order to determine whether or not an exchange or refund is due under these circumstances. Yes, both returns and replacements are possible but only when returning these shipped items within 30 days after purchasing them initially.

Warehouse managers still retain the right to refuse returns even though there is a short period of time to initiate a mattress return at Sam’s Club. The decision of whether or not to append a customer’s ID badge after initiating a return might be solely determined by store managers themselves since they can weigh in on how abusive an individual customer appears when attempting to take advantage of the company’s generous refund policy. 

To receive a Sam’s Club mattress refund you must remove the ‘Do Not Remove’ tags from said mattress. Then return it along with your receipt originating from the initial purchase  and any additional tags for the original mattress including personal information such as name and address so that you are able to receive your refund within about 3 business days of returning it.

Can You Return A Mattress Without A Receipt?

If you’re planning on returning an item that you purchased at a Sam’s Club recently, make sure to bring your receipt along with you to the store. If you happen to not have your receipt on hand, that’s alright! A Sam’s Club employee may be able to find your receipt by using the information stored in their database and provide you with a refund for your returned item through a gift card instead.

If you’re returning a mattress that was purchased online through Sam’s Club along with other items, all questions and concerns related to the return of these items should be referred to the original merchant who sold them to you. When going back online to make this request, select the “Contact Us” icon or link as soon as you see it on Sam’s Club website.

Can You Return A Used Mattress To Sam’s Club?

Sam’s Club guarantees all of their products, meaning that if you are not satisfied with what you purchased after being used, you can always return it within 30 days at no cost. Simply take the tags with your purchase information off the product or package before returning so as to prevent theft, and then bring those tags along with your receipt when returning to a Sam’s Club location.

Can You Get A Mattress Refund Online At Sam’s Club?

If you purchase a mattress online at Sam’s Club, there are two possible return options – either returning it in-store or using the online form. They both carry full refund guarantees. Their mattress return policy also states that you can return a mattress purchased online or in-store as long as it is within the prescribed amount of days for returns for that particular size mattress, and with no visible stains or tears.

Will Sam’s Club Pickup a Mattress Return?

No! Sam’s Club will not move your mattress for you. If a customer buys a mattress and decides that he or she is dissatisfied with the purchase for any reason, Sam’s will refund their money as long as it was returned within 30 days from purchase date to the store where it was bought. The refund will be made after warehouse inspection to ensure that no restocking fee is charged.

How Do You Return A Mattress From Sam’s Club Online?

When returning mattresses from Sam’s Club, you can choose to either initiate the return in store or via the mail. We suggest mailing them back instead of physically returning them to a Sam’s Club location because simply taking it back to the club does not guarantee a refund. For your convenience, you will receive prepaid shipping labels at no extra cost so you can ship it back yourself.

However, in order for your return shipment to be accepted and processed, Sam’s Club requires specific documentation as proof of purchase (i.e., receipt). Although they do not refund your original delivery charges on online purchases by mail, they will provide a refund for shipping costs if an item was damaged during its arrival or if one of their employees made an error when processing the transaction.

When Do You Get A Refund On Your Mattress?

If you return a mattress of yours to the Sam’s Club, there are a couple different payment options depending on whether you return the product at a physical or online location. In-store returns will be processed and you’ll be refunded in full to the original credit or debit card you used for your purchase. Online returns must come back with a receipt and may take up to 7 days to process, after which you’ll receive your refund by email.

Please, note that eGift cards may take an additional 4-6 days to process as they are mailed via standard postal service. Alternatively, choose one of our mobile payment methods – Apple Pay, Android Pay, and Samsung Pay – to protect your information. You can use our mobile apps like Walmart Pay or use Walmart 2 go where available in limited markets.


Sam’s Club offers the comfort of a mattress for a full month if you’re not satisfied with your purchase. However, it needs to be noted that the return policy only applies to its mattress products so customers who do not wish to continue using their mattresses can return them at any time. If customers make frequent returns at Sam’s Club or are suspected of tampering with products, store managers have the right to deny any return during this trial period.


Last Updated on November 1, 2022 by Magalie D.

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