The secret of a large, luxurious and successful hotel lies in its manager! Hotel managers work often tirelessly to solve problems and sustain smooth-running establishments and keep their customers coming back. According to wearehoteliers, it may take up to twenty years to become a successful hotel Manager. A good manager has a vision for moving his flexibility forward and a good idea about how to go about it. Being successful as a hotel manager, however, isn’t always an easy feat. So, let’s check out what fundamental qualities should you look for in a hotel manager to make your establishment shine?
Make decisions quickly
Successful leaders are expert decision makers. It’s a great quality hotel manager possesses is the power to make decisions within whatever deadline is presented. A hotel manager’s day is filled around the clock along with a lot of responsibilities, meetings and communicating with staff, guests, vendors, and go beyond the call of duty to satisfy and delight customers.
Only a great manager can smile through the worst calamity and still manage to bring it all together when needed. It’s a must have quality for any manager to maintain a good relationship with staff, guests, vendors, suppliers and new recruits, etc. And their order is respected at all times because of their ability to motivate, encourage and inspire.
Ability to share and educate
The good managers recognize talent easily when they take a look at it and know the way to develop it. They are wise at sharing worthy knowledge, have great communication skill that everyone can realize and sharing the core efficiency and values of the hospitality industry.
Communicating at every level
A successful manager needs to communicate effectively with all levels and with a wide variety of people. Possessing the skills to communicate at all levels makes managers an efficient and valuable member of the hotel industry. Every interaction is considerable and should be seen as a scope for prosperity and enhanced customer service.
Measure and reward performance
An analysis said that a lack of praise and recognition is the main reason that employees are unhappy at their jobs. Managers know that the point of a motivational program is change behavior and improve employee performance. Measure and reward system will help to achieve company goals and, potentially, motivate others to become more engaged.
Implement the right technologies
The importance of using the right technology and strategy is the key to running a hotel in this modern day and age, from managing a guest’s experience to property management, even to employee training. A good manager knows how to guide employees and selecting the right technology for the right set.
Good managers know when to accept that faults have been made and take it upon themselves to fix them. As manager are busy with the day-to-day tasks necessary to keep the hotel running, it is not easy to allow himself to become chained to your desk but great leader knows how to attend to the matter, learn from the situation and then move on.
Love your job
Being a successful hotel manager is all about the ability to serve others, meet the new challenges and overcome it. They have a vision, always seeking a better way to do something or a more appealing approach. They have an incentive for change, interest about what’s happening in the hospitality world, and the power to keep alongside breaking industry news.
This is a great list of what makes a good hotel manager and consider must have the quality to find a hotel manager with the x factor. If you have any suggestion then feel free to share your experience with us!